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100+ CLUB. Age UK Salisbury District. AGM. Salisbury City. Total Population 41,682 Population over 65 7,812 (18.7%) Age 65-69 1,976 4.7 Age 70-74 1,644 3.9 Age 75-79 1,505 3.6 Age 80-84 1,254 3.0
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Salisbury City • Total Population 41,682 • Population over 65 7,812 (18.7%) • Age 65-69 1,976 4.7 • Age 70-74 1,644 3.9 • Age 75-79 1,505 3.6 • Age 80-84 1,254 3.0 • Age 85-89 924 2.2 • Age 90-94 395 0.9 • Age 95-99 100 0.2 • Age 100+ 14 0.0
Salisbury Area • Lowest male life expectancy • Highest rate of premature (preventable) mortality • Poorest health • Highest level of disability benefit claimants • Second highest level of hospital admissions for falls • Highest level of hospital admissions for heart disease • 3rd highest level of hospital admissions for diabetes
Salisbury District includes some of the most deprived areas in Wiltshire • High cost of energy linked with very old housing means many older people are struggling to pay bills • Many older people do not understand the benefit system and do not realise they could claim Pension Credit , and/or other benefits.
2011 Census • Long Term Limiting Illness • In Salisbury District Area • 5942 people age 65 and over reported that their “day-to-day activities were limited a lot” • 6593 people age 65 and over reported that their “day-to-day activities were limited a little”
Wiltshire Council/NHS Joint Health and Wellbeing Strategy 2013 “The four main outcomes we want to achieve for the people of Wiltshire are: • living for longer • living healthily for longer, and enjoying a good quality of life • living independently for longer • living fairly and reducing the higher levels of ill health faced by some less well-off communities.”
Information and Advice 2012-2013
The Information & Advice Department Pippa Webster: I&A Manager Ginny Cooper: I&A officer 15 Information & Advice volunteers 2 Home Visiting Volunteers 2 Admin Volunteers 1 Community Volunteer
What does the I&A Department do? • Information & Advice service to older people, their families, carers and other organisations on a wide range of topics • An Alternative Office to the Department of Work & Pensions • Outreach work • Talks • Events • A presence on the the Dementia Strategy Steering Group at Salisbury District Hospital
How do we deliver the I&A Service • Clients can contact us in person, by telephone, by email, at outreach sessions, via a message left on the answerphone or via an arranged home visit. 30% of enquiries throughout 2012-13 were visits to the office, 64% were telephone enquiries and 6% a mixture of other means (email, letter, outreach etc).
What we did in 2012 -13 3026 enquiries were recorded during the year
The top four topics: • Help at home – Handyperson, reputable traders, domestic help etc. • Benefits • Non-residential care which includes topics such as home care services (domiciliary care); needs assessments; personal alarms; aids and adaptations • Housing
Home Visits – Benefit applications • A total of 168 Home Visits were completed during the year specifically to help older people apply for any benefits they may have been entitled to • 76% of those visits were to help apply for the benefit Attendance Allowance • Over £202000 was realised in previously unclaimed benefits for the year
Other achievements during 2012-13 • An AgeUKMoneybus came to Salisbury as part of the AgeUK More Money in Your Pocket Campaign at which we gave away 950 ‘goody bags’ of benefit information and encouraged over 50 people to have a benefit check which identified over £73000 in previously unclaimed benefits. • As part of the AgeUK Winter Warmth Campaign we gave away over 70 ‘Warm Packs’ containing thermal hats, socks, gloves and hot water bottles. • Working in partnership with the Community Foundation we awarded 22 people with a Surviving Winter grant as help towards their fuel bills.
We worked with a local solicitor to help over 60 people to take advantage of having a free will drawn up. • Working with AgeUK England we successfully applied for a grant to develop the I&A service. • We took part in the AgeUK Big Knit Campaign to raise money for the Winter Warmth Campaign – raising £250. • The collection tin in the reception area contained £379.79 . In addition £1036.43 was sent in by cheque by clients who appreciated the service we provide.
Customer Satisfaction Each month a volunteer sends Information & Advice client feedback forms to randomly selected clients (15 per month). During the year there was on average a 39% return on forms sent out: • 100% said that the advisor was courteous and respectful. • 83% were very satisfied with the service. • 98% said they would recommend the service to others.
Client Comments With elderly now needy parents I always use AgeUK as my first port of call. The one thing I love is that you always have time to listen and always have an answer.
Information and Advice 2013 – 2014 the year so far …….
What we’ve done so far …… 2339 enquiries have been recorded between April and December
The top five topics So far there has been an 8% increase in the total number of enquiries recorded compared to the previous year (April-December 2012). • Help at Home • Benefits • Non Residential Care • Health and Disability • Housing
Home Visits – Benefit Applications • The number of applications for Attendance Allowance has increased by 12% compared to the same 9 month period in 2012-13. In the 9 month period we have completed 128 visits • To date we have realised £118102.92 in previously unclaimed benefits • The actual total for the year is expected to be at least the same as last year if not more.
Other achievements to date … • We have agreed to participate in the AgeUK Information & Advice Quality Assessment Programme. - A series of mystery shops - An audit of enquiries recorded: the enquiry; the advice given and the outcome. - An audit of all the I&A systems, policies and procedures.
And there’s more …… • As a result of the statistics recorded we demonstrated that there was a ‘need’ for a Housing Options service in this area and were successful in our application to First Stop for funding. • The Falls Awareness Event held in June 2013 • As part of our working relationship with one of the local care home providers we attended their summer garden party and were presented with a £500 donation.
The Big Knit Campaign raising £1250 towards our Winter Warmth Campaign. • The Winter Warmth event held in October • Working in partnership with the Community Foundation to distribute Surviving Winter grants. • We entered the St Thomas’ Christmas Tree Festival in December.
Our greatest achievement of all …. … is to ALL our volunteers supporting AgeUK Salisbury District In 2012-13 Information & Advice volunteers donated nearly 4500 hours of their time to AgeUKSalisbury District; in the 9 months of this year so far they have donated over 3800 hours. Without their support, commitment, loyalty and dedication both to AgeUK Salisbury District and to older people living in South Wiltshire, none of these achievements would have happened this year or any previous year. They are all truly remarkable Thank you.
Age UK Salisbury District supports 13 Wiltshire Council funded Day Centres throughout South Wiltshire. The objective of a day centre is to provide a safe, warm, welcoming and supportive environment for older people to meet together in their local community.
All day centres offer transport to and from the clubs together with tea, coffee and biscuits anda hot and nutritious meal at lunch time.
Regular visits to a local day centre can help to address social isolation and loneliness, improve quality of life and maintain health and wellbeing.
Kurling is a very popular activity with all Day Centre guests regardless of their ability
Age UK, together with the Organisers, volunteers and Trustees of a day centre, can offer regular monitoring and support to their vulnerable clients and signpost to other sources of help and support when necessary.
New experiences such as the wonderful ‘Sunshine Banner Project’
All Day Centre guests and volunteers were invited to come together to watch the Cockney Cavalcade
When a review of day centres was undertaken in December 2012 there were a total of 266 guests who regularly attend a day centre. In addition to that 280 volunteers who are mostly over 60, also regularly attend.
Day centres are mainly attended by the older old age group, (over 80) and following these reviews Wiltshire Council now recognise that the Day Centres are one of the best ways to effectively support this age group.
In the year 2012/2013 over 450 contacts were made with the thirteen day centres we support in south Wiltshire. Each club was visited four times and all Annual General Meetings were attended.
During these visits we promoted all Age UK Services and identified any areas in which guests can be supported with our help. Individual support was given to a number of guests where the Organisers had concerns about their abilities to look after themselves and asked for our help.
Training and Support for Day Centre Organisers, Volunteers and Trustees
Satisfaction Surveys and South Wilts Grammar School Students from South Wilts Grammar School enjoying an afternoon socialising with the guests at Love Lane Day Centre
We recruited a volunteer fitness instructor who now regularly attends a day centre to give instruction to the guests. We have also introduced exercise sessions at two sheltered living developments in Salisbury.
Quality Standards for Community Day Centres in Wiltshire • Governance • Finance • Consultation and Involvement • Services and Activities • Admission Criteria • Involvement with the Local Community
