Customer Care Preliminary Recommendations

Jan 18, 2026

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This document outlines preliminary recommendations for customer care based on a thorough analysis of future state concept mapping. It includes an agenda highlighting the project purpose, a walkthrough of concept maps, proposed changes to current processes, and insights into the customer journey. The document also reviews new concepts being proposed, categorizes them into 'new' and 'in process,' discusses their merits, and explores value. Finally, it identifies next steps for implementation, ensuring an improved customer care experience.

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Customer Care Preliminary Recommendations

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