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Values Based Recruitment in Boots UK

Discover how Boots UK is revolutionizing the pharmacy sector through values-based recruitment, redefining the candidate journey, and developing personalized development plans for its colleagues.

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Values Based Recruitment in Boots UK

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  1. Values Based Recruitment in Boots UK Marc Donovan Head of HR – Healthcare, Boots UK

  2. Changing Environment The changing face of Pharmacy The NHS in England is facing the biggest challenge in its history How pharmacy engages with the NHS is becoming more complex We have the opportunity to develop the role of pharmacy and the services we provide

  3. Best people, best place, best care The changing face of healthcare The provision of healthcare is changing dramatically With an ageing population, needs and attitudes are changing Greater investment in prevention and self-care Government recognizes it is underutilizing pharmacy

  4. the power of Life Changing Work

  5. the power of Selecting the Best

  6. Changing face of pharmacy workforce Complex and dynamic – many opportunities Significant oversupply soon New services to deliver Cultural challenge of change

  7. Values based recruitment How to bring about change… Define ‘the best’, now and future Completely redesigned recruitment journey Assess personality, cultural fit, capability (and leadership) for all healthcare roles Give insight to Boots and their role Dynamic feedback Efficient and prepared to react

  8. Values based recruitment Complex and dynamic – many opportunities Essential to focus on behaviours Understand customers / patients, performance and leadership qualities Capability is essential, but comes after Great way of engaging the organisation Definition of Stunning?

  9. Values based recruitment What we have learnt… We recruit to a better fit for the future, which effects performance, culture and employee engagement Our best performing colleagues have a different set of values and personality traits Variance in ‘growing pharmacists’ is a concern ROI is high There are development themes across the profession The more we learn, the more we change, the more radical we need to be

  10. the power of World Class Development

  11. Not just recruitment What about existing colleagues? Cannot change culture with new recruits Have to free our current people ‘To allow pharmacists to be who they want to be, practice freely and with empowerment to deliver personalised patient care’ ‘Allowing me to be me’ Development plans ✔ Development themes at macro level ✔ Personalised ✔ Strengths and Limitations ✔

  12. Delivering Complete Care Communications and Engagement Culture and Climate

  13. Delivering Complete Care Communications and Engagement Culture and Climate

  14. Where next? Continue to redefine recruitment candidate journey Work with Schools of Pharmacy and regulator around findings Build on developing our colleagues, both Personalised development and collectively Deliver the Why, by people who understand and live for the Why

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