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Tulane Technology Guide for New Students

A comprehensive guide for new students at Tulane University, providing information on tech support, computer labs, wireless access, email, software, and other technology services.

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Tulane Technology Guide for New Students

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  1. Tulane SPHTMGlobal Research Information Technology (GRIT)Spring 2019http://sph.tulane.edu/grit • Oscar Davila – Director for IT– odavila@tulane.edu • Jason Chamberlain- jchambe2@tulane.edu • John Gerone – gerone@tulane.edu • Mir Islam – mislam1@tulane.edu • Eric LeBlanc – eleblanc@tulane.edu • Ken Tyrolf – ktyrolf@tulane.edu • John Lefante - Associate Dean for IT– lefante@tulane.edu New Student Orientation

  2. Agenda • Information Technology Guide for New Students • Tech Support Options • SPHTM Computer Labs • Wireless Access • WaveMail • Office 365 • Software from e-academy • Technology Services • Security • Other sites • Q & A New Student Orientation

  3. Information Technology Guide for New Students A guide for students of what Tulane Technology has to offer. This includes tech support, wireless Access and restrictions, password reset, canvas, etc. Visit https://ts.tulane.edu/student-guide New Student Orientation

  4. Tech Support • Tulane Technical Support and Network Center Services Support. • search the Knowledge Base at https://tulane.service-now.com/kb/ • submit a ticket online at https://tulane.service-now.com/. • a live agent will assist you at (504) 862-8888 or toll-free at (866) 276-1428 from 7am to 7pm Mon-Fri New Student Orientation

  5. Tech Support • The Technology Service Center • Howard Tilton Memorial Library Technology Support Desk. 9 am to 5 pm, Monday through Friday, laptop support. • Learning Commons on the first floor of the Howard-Tilton Library: password, laptop, wireless access and software support • GRIT – 18th floor suite 1800 New Student Orientation

  6. SPHTM Computer Labs • Tidewater Building • Rooms 1214, 1216, 1218, 1220 • Monday 8 am to 6 pm • Tuesday-Thursday 8 am to 8 pm • Friday 8 am to 6 pm • Saturday, Sunday 10 am to 4 pm New Student Orientation

  7. SPHTM Computer Labs • Lab computers provide • Internet Access • Microsoft Applications: Word, Excel, Access, PowerPoint • Statistical Packages: SAS, SPSS, STATA, ARCGIS • Other socio-economic/demographic software New Student Orientation

  8. Wireless Access • Visit https://ts.tulane.edu/wireless-services, or • Call the Technical Support and Network Operations Center (TSNOC) at (504) 862-8888, or • Visit the service desk at the Technology Connection in the Lavin-Bernick Center, or • Come see us (GRIT) on the 18th floor suite 1800 New Student Orientation

  9. Tulane WaveMail • Tulane WaveMail accounts feature a 25GB mailbox and enhanced calendar and contact sharing. • Visit the Tulane Email site at https://ts.tulane.edu/emailfor further information. New Student Orientation

  10. Office 365 • Available for Windows and Mac • Includes Microsoft Word, Excel, PowerPoint, Outlook and OneNote • 1 TB of OneDrive Storage • For more information and how to install visit https://ts.tulane.edu/microsoft-office-365 New Student Orientation

  11. Software Available from e-academy unless otherwise noted http://tulane.onthehub.com • Free anti-virus software • MATLAB • https://ts.tulane.edu/matlab • SAS • SPSS • RefWorks • https://libguides.tulane.edu/turchinrefworks • Endnote • Zoom (Free) • https://ts.tulane.edu/zoom-videoconferencing New Student Orientation

  12. Poster Printing Available from GRIT department • To submit a poster go to https://sph.tulane.edu/grit/services/it-services • Fabric Posters $10/sqft • Glossy Posters $5/sqft • Please submit 1 day prior to deadline • PDF or PowerPoint files only • Maximum width 42” New Student Orientation

  13. Technology Services • Technology Connection: • Established partnerships with Dell and Apple http://tulane.edu/universityservices/tech-products Hours: 9am – 6 pm M-F and 12 – 4 pm Saturday • Phone: 504-862-8059 Tollfree: 877-623-0023 • Fax: 504-862-8067 Email: techconnect@tulane.edu • Address: 104 Lavin-Bernick Center • Other providers • http://www.govconnection.com/tulanestudents/ New Student Orientation

  14. Security • Information Security Office -https://ts.tulane.edu/information-security • Phishing - https://ts.tulane.edu/phishing • Forward suspicious e-mails to security@tulane.edu • Password change - https://password.tulane.edu • Antivirus /Malware software (Download free anti-virus software ( Trendmicro) https://tulane.onthehub.com New Student Orientation

  15. Other sites • Canvas: http://tulane.instructure.com/ • Gibson: https://gibson.tulane.edu/tulane/ • Rudolph Matas Library:http://medlib.tulane.edu • SPHTM Website: http://www.sph.tulane.edu • GRIT: http://sph.tulane.edu/grit New Student Orientation

  16. Questions?Download our presentation at: sph.tulane.edu/GRIT New Student Orientation

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