1 / 11

Enhanced Customer Support System for Improved Efficiency and User Experience

This change request aims to address the inefficiencies in the current customer support system, resulting in improved service quality and customer satisfaction. The proposed solution will streamline processes, enhance user experience, and boost overall operational efficiency.

kennedy-bell
Télécharger la présentation

Enhanced Customer Support System for Improved Efficiency and User Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. EDA ECP Submission (ECP Name) (Submitter Agency)

  2. Title of Change Request: Presented By (Agency/Submitter Name): Technical POC: Functional POC: Principal Staff Assistant: General Information

  3. What business problem exists, and what are the effects of this problem? Problem Description

  4. Provide a description of the solution Solution/ Requirement

  5. Summarize the benefits of the capabilities achieved by this ECP: Benefits

  6. Summarize the risks and impacts of the capabilities achieved by this ECP: Risks and Impacts

  7. How does this relate to the enterprise business plan? Link To Mission

  8. Does this ECP achieve new functionality, or is it an enhancement? Is this ECP replacing existing capabilities? Will this new functionality or enhancement require training for end users? If yes, please explain New Functionality/ Enhancements

  9. Is this ECP to satisfy a system failure issue? Is this ECP to satisfy a system security issue? Does this ECP address a data integrity issue? System Impacts

  10. Could this problem be solved by changing your business process? Alternatives

  11. Please include any additional details that may clarify the requirements or need for this change Additional Details

More Related