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Learn about high return rates for Proform and NordicTrack ellipticals and cycles. Utilize assembly guides and prevention resources to reduce returns. Recommended video links and CCN information included. Stay informed and prevent returns effectively.
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December Monthly Theme Fitness EquipmentWeek Two – Ellipticals & Cycles December 2011
Items of Focus • Items with High Return Rates since October • 1 out of every 10 Proform 395 Ellipticals are returned (Item 23953) • 1 out of every 10 Proform XP Whirlwind 280 Cycles are returned (Item 21822) • 1 out of every 20 Nordictrack A.C.T. Ellipticals are returned (Item 23878) – this is our most popular item to be delivered in the elliptical / cycle line • Primary Reason Code for returns are “Mechanical” • CCN is your primary resource to help prevent returns
Ellipticals • Assembly Guides available for all models except for some Sole items. • Videos are currently available for Sole & AFG
Ellipticals • It’s recommended that Delivery Teams with “Smart Phones” save the following video links to their phones: • Sole Ellipticals & Cycles - http://www.servicedocuments.com/ • AFG Ellipticals - http://www.youtube.com/watch?v=o3ZmblCU4JI&feature=youtu.be
Cycles • Assembly Guides available for all models except for Sole. • Videos are only available for Sole at this time.