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NJ SHARES 2011 Grantee Survey

NJ SHARES 2011 Grantee Survey. October 26, 2012. Outline. Goals Methodology Findings Summary. 2. Survey goals. 3. Survey Goals. Need for NJ SHARES assistance Resolution of crisis Need for additional energy assistance Satisfaction Assistance Agency or legislative office

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NJ SHARES 2011 Grantee Survey

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  1. NJ SHARES2011 Grantee Survey October 26, 2012

  2. Outline • Goals • Methodology • Findings • Summary 2

  3. Survey goals 3

  4. Survey Goals • Need for NJ SHARES assistance • Resolution of crisis • Need for additional energy assistance • Satisfaction • Assistance • Agency or legislative office • Energy efficiency awareness and actions • Knowledge and interest in NJ energy efficiency programs 4

  5. Survey methodology 5

  6. Survey Methodology • NJ SHARES Grant recipients • Recipients from 7/11-12/11 • 15-minute telephone interviews • 228 surveys conducted • Interviews conducted by APPRISE staff • Interviewing period from 7/12 – 8/12 • 9-15 months after grant receipt • 65% cooperation rate • 53% response rate 6

  7. findings 7

  8. Income Sources 8

  9. First NJ SHARESInformation Source 9

  10. Challenges Faced In Past Year 10

  11. Circumstances Leading To Application 11

  12. Crisis Resolution 12

  13. Percent With Current Past Due Utility Balance 13

  14. Satisfaction with NJ SHARES and Agency 14

  15. Took Actions to Reduce Energy Usage 15

  16. Energy Efficiency Actions 16

  17. Aware of NJ Energy Efficiency Programs 17

  18. Interest in Energy Efficiency Programs 18

  19. Home Ownership 19

  20. NJ Program Eligibility • 20% of 2011 recipients <225% • 33% of these had balance>$1,000 20

  21. summary 21

  22. Summary – Need for Assistance 22

  23. Summary – Potential for Energy Efficiency 23

  24. Comments - Appreciative 24

  25. Comments - Appreciative 25

  26. Comments - Appreciative 26

  27. Comments - Appreciative 27

  28. Agency Comments 28

  29. Comments – DifficultiesTRUE Grant 29

  30. Other Problems 30

  31. Other Comments 31

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