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Understanding Performance measures

Understanding Performance measures. Performance Measure Requirements Performance Measure Development Targets – Met/Not Met Strategies to Increase Performance . Performance Measure Requirements. AT Act Requirements “ measureable goals . . . related to – education, employment,

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Understanding Performance measures

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  1. Understanding Performance measures • Performance Measure Requirements • Performance Measure Development • Targets – Met/Not Met • Strategies to Increase Performance

  2. Performance Measure Requirements AT Act Requirements • “measureable goals . . . related to – • education, • employment, • telecommunications and information technology, • community living” and • “how the State will quantifiably measure the goals”.

  3. Performance Measure Development • Development Activities • stakeholder group – RSA, CSAVR, Family Center on Technology and Disability, RESNA, State AT Programs (2 Directors) • rejected secondary outcomes like - • obtained job subsequent to obtaining AT • improved grades/graduated by using AT • move to independent living by using AT • developed concept of “access” and “acquisition” • ratio measure (percentage) rather than count • count favors larger programs, eventually will max out • percentage more equitable for all states

  4. Performance Measure Development • Access Measure • Purpose of device demo and loan? • Decision-making covered majority of purposes • N = Demo/loan sufficient to allow decision to be made • D = All demo/loans reported • Acquisition Measure • Why is SFA or Reuse program used? • N = Only way can obtain (affordability/availability) • N = Could use other program but too complex or long wait • D = All SFA/Reuse recipients reported.

  5. Targets Access Target • FY11 set at 70% • Education – 47 of 55 met; 31% lowest reported • Employment – 46 of 55 met; 27% lowest reported • Community Living – 45 of 55 met; 18% lowest reported • IT/Telecommunications – 37 of 44 met; 33% lowest Acquisition Target • FY11 set at 75% • Education – 48 of 55 met; 1% lowest reported • Employment – 38 of 48 met; 4% lowest reported • Community Living – 43 of 53 met; 32% lowest reported

  6. Strategies to increase Performance Low percentage causes • No Decision Made (Access) or None of the Above (Acquisition) • Non Responders (Access and Acquisition) • Reporting events before complete Strategies • Collect Performance Measure data at time of event • Identify areas (ed, employ) as part of “intake” for event • Allows you to report non-respondents accurately • Do not accept data records without performance measure data • In-house data system has a validation rule • Data record from contractors rejected without performance measure • Device Loan – Report when all follow-up complete • Systematic follow-up, know when 35% allowance is reached • Consequences for borrowers not submitting • Other Ideas?

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