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YAMMER

YAMMER. Guidelines for CCAFS Social Learning Group* *Based on CGIAR Master Guidelines. Overview. Understanding What is Yammer? Getting set up on Yammer Understanding the basics: how it works / the system Using Yammer by email / the message workaround

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YAMMER

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  1. YAMMER Guidelines for CCAFSSocial Learning Group* *Based on CGIAR Master Guidelines

  2. Overview • Understanding What is Yammer? • Getting set up on Yammer • Understanding the basics: how it works / the system • Using Yammer by email / the message workaround • Working out the basics: how to make it work for you / your practice • Additional info: troubleshooting, guidelines& help

  3. 1. What is Yammer?

  4. 1. What is Yammer • Yammer is a by invitation social network designed to help: • Share information among staff and partners (updates, current work, important outputs etc.) • Discuss different issues outside email • Plan events • Network / build a team (through conversations, likes and praises)

  5. 2. Getting set up

  6. 2. Getting set up • Create an account (on invitation) • Update your profile • Include your affiliation in the job title  field in your profile • Add a picture of yourself • Set your notifications and direct messages to get for each network you are part of • Set your applications and preferences • In details…

  7. Create an account (based on an invitation) Accept the invitation

  8. Create an account Fill out all the details Choose a strong password which you can remember Indicate your affiliation in the job title field Then press ‘next’

  9. Create an account Join groups which you think will be useful to you / where you would like to engage with others Don’t start a group straight away, see if existing ones cater for your need Then press ‘next’

  10. Create an account Add a photo (from your files) to give yourself a face for others. It makes Yammer more ‘human’.

  11. Create an account You may (you don’t have to) decide to download and use Yammer via the desktop application

  12. Create an account Check the welcome message you receive upon entering Yammer

  13. Create an account You are now set and ready to use Yammer!

  14. Update your profile (mention your affiliation and position) 2. Edit profile 1. Click my profile

  15. Include your affiliation in the job title field in your profile

  16. Add a picture of yourself 2. Choose a picture file on your computer 1. Click Basics (while editing your profile)

  17. New notifications are displayed in this icon 1. Click Notifications (while editing your profile) Set your notifications (per network) 2. Select digests’ frequency (summary of Yammer network messages by email) 3. Select what changes you want to be notified about

  18. What direct messages do I want to receive? 1. Click ‘subscribe to feeds’ to open this menu 2. Select what messages to receive by email or else

  19. Select your applications (phone etc.)and other preferences

  20. 3. Understanding the basics: how it works / the system

  21. Where you can check all networks you belong to Where you read important notifications and private messages Where you share updates (simple updates, polls, praises, questions and events) Where you find & can edit your profile Where it all happens: the news stream (updates from the people you follow)

  22. 3. Basics: How it works(the system) • Work across opennetworks • Follow others to see their updates • Share updates about interesting work, links, questions, events, documents etc. • Send each other direct messages for private conversations • Upload files, pictures, videos, add links, and create pages (to keep important information) • Follow the flow of messages on various media: on the web, via email, on a smartphone…

  23. Follow others to see their updates (select who you follow!) BE SELECTIVE WHO TO FOLLOW

  24. Select who you follow BE SELECTIVE WHO TO FOLLOW

  25. Share updates about interesting work, polls, links, questions, events etc

  26. Send each other direct messages for private conversations 1. Select who you want to write to (multiple recipients possible) 2. Type your message in the main box

  27. Upload files, pictures, videos and create pages (to keep important information)

  28. Create pages (to keep important information) 2. Create a page 1. Select ‘pages’ in your apps menu

  29. Follow the flow of messages on various media: on the web, via email, on a smartphone… Through various ‘applications’ (under your profile)

  30. 3. Basics: How it works(the system) • Use Topics(with # e.g. #innovation) to find all content and conversations related to specific topics • Notify People can be notified when they’re mentioned with @ (e.g. @eleborgne). Just typing name suffices (Yammer turns them into links) • Find all content collections links, topics, files etc. in one place And again: • Having an updated profilematters to know who is who – update your profile! • Notifications help manage traffic: adjust your account’s notificationsfor each of your networks

  31. Find common topics Use Topics(keywords) They help find all content related to specific topics. Add a topic to a message with # (e.g. #Yammer)

  32. Notify people when it concerns them

  33. Find all content collections in one place

  34. 4. Using Yammer by email / The message workaround

  35. 4. Yammer by email • Select your email preferences (notifications) for each Yammer network • Decide if you want to receive daily/weekly digests (or not) or instant email notifications • Select the type of changes you want to be notified about • For instant email notifications, select which groups (in the network) you want to receive instant emails from • Answer by email to individual emails or to email digests (the latter help)

  36. New notifications are displayed in this icon 1. Click Notifications(while editing your profile) 4. Yammer by email: Set your general email notifications 2. Select the network for which you want to set notifications 3. You can receive digests– select thefrequency (summary of Yammer network messages by email) 4. Select what changes you want to be notified about

  37. 4. Yammer by email: instant emails (feeds in real time) 1. Click ‘subscribe to feeds’ to open this menu 2. Select what messages to receive by email or else

  38. 4. Yammer by email: instant emails (feeds in real time) 1. Click ‘subscribe to feeds’ to open this menu (in the case presented here: ALL types of messages specified above will be sent by email instantly) 2. Validate your choices

  39. 4. Yammer by email: answering individual emails 1. You receive email notifications like this one 2. Reply directly to the email you receive

  40. 4. Yammer by email: answering to email digests 1. You receive email digests like this one 2. You can change the frequency on the spot 3. You can reply directly to any message or comment (but you can’t ‘like’ a post by email…)

  41. 5. Working out the basics: how to make it work for you / your practice

  42. 5. Basics: How to make it work (your practice) • Active listening: Follow and learn • Follow people that matter, that you know or like • If you follow people you will receive emails when they post (change your notification settings?) • Follow specific people rather than everyone? • Join groups that are relevant for you • Follow the flow of updates • Ask yourself what you like and don’t like about it: Reflect, learn new stuff and learn how to learn more…

  43. 5. Basics: How to make it work (your practice) • Active engagement: Engage and converse • Post (relevant) updates on new documents, events, ideas • Share summaries of important events you’re attending • Ask questions, seek feedback and ideas • React to what others post: reply, like, (very) occasionally praise people you admire • Make Yammer a conversation space!

  44. 6. More information? Troubleshooting, guidance and help

  45. Troubleshooting • Lost your password? • Go to www.yammer.com and click ‘Forgot password?’ and write your password somewhere safe for next time • Can’t open a Yammer page? • Your connection might not be good enough. Try later or with a better Internet connection • Overwhelmed with Yammer messages? • Set your notifications better • Mind not to delete your account (you can notrecover it!)

  46. More guidance information? • Yammer network usage policy • Yammer essentials page • Tinkering with tools: What’s up with Yammer? A reflexive blog post about the CGIAR's use of Yammer and links to further resources. 

  47. More human help? • Power Yammer users: • Pete Cranston • Carl Jackson • Ewen Le Borgne (ILRI) Knowledge sharing and communication specialist • Peter Ballantyne (ILRI) Head of Knowledge Management & Information Services

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