Process Flow Template

1. Process Flow Template Please use the tools on the right to develop your process flow Tools Example Flow: A patient attending A&E (non-resus) Patient walks into Accident & Emergency Patient books in at reception Patient triaged by Nurse Patient seen immediately End time Activity time 0:05 5 mins 0:35 5 mins 0:40 0 mins Resus/Majors/Trollies/Minors Resus Doctor analyses results Doctor requests further investigations Majors/ Trollies/ Minors 2:25 10 mins 2:15 45 mins Admit / Discharge Doctor sees patient, takes history & examines EST takes bloods and inserts cannula Seen in chronological order 1:30 45 mins 0:45 5 mins D A

2. An illiterate patient leaving Services hospital with their TTO discharge medication Patient returns home Patient collects medications from pharmacy Patient understands Patient understands Decision to discharge patient Increased chance of successfuladherence Successfulexplanation Successfulexplanation Handwritten TTO given to patient Decreased chance of successfuladherence Unsuccessfulexplanation Unsuccessfulexplanation Yes Yes Patient collects medications from pharmacy Patient returns home Patient does not understand Explanationfromfamily / community? Patient does not understand Explanationfromdoctor? Patient does not understand No No