160 likes | 349 Vues
Commercialism: The Nottingham Journey. Andy Hedgecock Development Consultant, NCC Development Team. Commercialism - P art of O ur Future. Commercialism - P art of O ur Future. Perceptions?. Commercialism - P art of O ur Future. Perceptions?. But what’s the reality?.
E N D
Commercialism: The Nottingham Journey Andy Hedgecock Development Consultant, NCC Development Team
Commercialism - Part of Our Future Perceptions?
Commercialism - Part of Our Future Perceptions? But what’s the reality?
Commercialism - Part of Our Future Perceptions? Business Planning
Commercialism - Part of Our Future Perceptions? Integrated Facilities Management
Commercialism - Part of Our Future Energy Projects - Invest to Save
Commercialism - Part of Our Future Moving into new markets
Commercialism - Part of Our Future Companies we own (or part-own)
Commercialism Development Programme • Blue touch paper lit by consultant • Commercialism & cultural change: introduction • Basic financial decision making • Lean thinking / planning • Customer centred interactions • Skills for the commercial environment • Project management (in-house) • Marketing (in-house) • Evaluation (Kirkpatrick)
Where do you fit? Specialist or market regulation TIME ‘Discretionary’ Services
Financial decisions • Understanding a budget in context • Determining what causes costs • Simple analysis of financial performance • Non-financial considerations • Develop options for changing a service
Lean thinking • Lean principles • Myth busting • Improving services to citizens • Adding value • Implementation of lean principles • Reducing waste exercise
Customer-centred interaction • Read customer needs • Use language to influence • Manage conflict • Create quality conversations • Engagement toolkit
Skills for the commercial environment • Stakeholder analysis • Understanding competition • Products, markets and objectives • Scanning & analysis • Managing partnerships • Risks and mitigations • Writing skills
Questions?Comments? andrew.hedgecock@nottinghamcity.gov.uk