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UNC Goes Green

UNC Goes Green. Electronic Billing Process Geri Landwehr. Before Going Green. Mailed monthly paper statements Created TSRCBIL file Took electronic file to Kinko’s to print – our IT got out of the printing business Took bills to Schaeffer Enterprises to fold/stuff

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UNC Goes Green

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  1. UNC Goes Green Electronic Billing Process Geri Landwehr

  2. Before Going Green • Mailed monthly paper statements • Created TSRCBIL file • Took electronic file to Kinko’s to print – our IT got out of the printing business • Took bills to Schaeffer Enterprises to fold/stuff • Schaeffer delivered to our warehouse to mail

  3. Why Go Green? • Eco-friendly • Bills lost in mail • Return mail & delivery delays • Paper usage – save trees – 49 – 40 footers per year! • Requests for multiple bills • Twelve months of billing/payment history available • Ties to our payment gateway – electronic check and credit card – deferred date payments also

  4. Why Go Green? • Saves Money!!! • Paper • Envelopes • Inserts • Postage • Stuffing Service • Estimated at around $60,000 per year less - • Touchnet Costs • Some Paper Bill Costs

  5. Where to Start?Research, Research, Research In House Outside Provider • Banner • TGISTMT • Already see on URSA • Extra Costs • Add Authorized Users • Way to easily send out emails • Picked Touchnet • Already used for payment gateway • Sole Source

  6. Opt In? Opt Out? Mandatory? • Chose Mandatory • Emails became official University means of communication • Needed new email system • No forwarding of emails allowed

  7. Who to Involve • IT – both email and implementation areas • Registrar’s Office • Financial Aid • Student Representative • Faculty Representative • Marketing • Extended Studies

  8. Marketing Campaign • Keep paper to a minimum • Messages on Bills • Orientations (parents and students) • Website – top ten and FAQs • Ribbons on Trees – combined with Bear Mail Campaign • Sandwich Boards • Human Billboards • Banners for Lightpoles

  9. More Marketing • Postcards to Parent Address in July • Ebill logo green T-shirts • Bulletin Board Bursar Area • Large Banners – University Center, Administrative Building • Story in University Newspaper • Emails to Students, Faculty, Staff • Insert – Attention Parents in Last Paper Bill

  10. Timeline • Initial Plan – Go Live August 2008 • URSA Campus Announcement February 2008 • Website Up February 2008 • Messages on Bills February Through August • Human Billboards/Sandwich Boards/T-Shirts – May and August • Ribbons on Trees - August • Postcard to Parents - July

  11. Timeline Adjustment • IT Issue With email Accounts • System Not Robust Enough • Implement a Microsoft Product • Couldn’t Implement Until August 2008 • Pushed Back eBill Go Live to October 2008

  12. After Going Green • Upload New email Address Monthly • eBill Statements • Email to Bear Mail Account • Link from URSA to eBill site • Email to any Authorized Users • Link in email to eBill site • Employees • View Bills on TGISTMT • View Bills via Touchnet

  13. Paper Statements • Extended Studies – certain instructional methods • Miscellaneous Charges only – parking, library etc. • Internal Collections • Payment Plans • Paper Bill Code • Non Students (sororities, housing only) • Disability Reasons (have three) • Roughly 1,100 paper bills per month

  14. Pleasant Surprises • Few Complaints • Biggest Issue Getting Students to Set Up Parent • Parent Says No Access to Internet • 34 % Increase in Online Payments • Decreased Office Traffic and Lines • Multiple Statements • Returned Mail Reduced – Cost Savings

  15. Not So Pleasant Surprises • Email Issue – New System • Determining Bounced email Process • Determining Issues With Who Needs Paper Bills • Be Willing to Write Off Service Charges First Couple of Months • Uploading Bills – IT Issues With Access To Files

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