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North Shore Community College

A Practical Approach to Assessment in Service-Learning. North Shore Community College. Overview. Background information Methods of assessment Assessment findings Actions and Plans. Background Information.

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North Shore Community College

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  1. A Practical Approach to Assessment in Service-Learning North Shore Community College

  2. Overview • Background information • Methods of assessment • Assessment findings • Actions and Plans

  3. Background Information • North Shore Community College (NSCC) • NSCC Service-Learning Program • NSCC Service-Learning Program Self-Study Process


  5. Planning of Assessment Identify goals of assessment • Students experience • Faculty motivation and engagement • Suitability and satisfaction of organizations Identify methods of assessment • Surveys • Site visitations and interviews

  6. Students survey

  7. Understanding of Course Contents

  8. Personal Development • Understood issues in the community-81% • Gained self-confidence-77% • Developed team work skills-77% • Respect for Diversity-74% • Time management skills-67%

  9. Most Satisfying Aspects Note: in counts

  10. Most Satisfying Aspects Top responses included • Community Service (28) • Satisfaction (21) • Interacting with people (17) • Learning new materials (11) • Hands on experience (9) • Working with kids (9)

  11. Least Satisfying Aspects A few complaints: • Commute to the site (2) • Scheduling (2) • Paperwork (2) • Coordinating with their groups, agencies, & clients (4)

  12. Recommendations • Advertise the program • Increase the number of choices/ organizations available to do a project

  13. FACULTY SURVEY Motivational Factors of NSCC Faculty to Get Involved with and Persist with Service-Learning

  14. Literature Review • Higher Education Faculty motivated by student learning outcomes/Peers Vs. • Community Colleges Faculty motivated by student learning outcomes/ S-L Coordinator

  15. Methods • Development of Survey • Implementation of Survey • Response Rate

  16. Demographics

  17. Years at NSCC

  18. Why did you get involved in service-learning?

  19. Who encouraged you to incorporate service-learning into your course(s)?

  20. Do you receive institutional recognition for your involvement with service-learning?

  21. Have you incorporated service-learning into your course within the last 12-15 months?

  22. If YES, what ensures your continued participation in service-learning?

  23. If NO, why not?

  24. Key Findings What motivated your involvement: • Key role of Service-Learning Faculty • Self-Directed • Key role of Service-Learning Coordinator • Valued Experiential Education/Active-Learning

  25. Key Findings Cont’d Persistence with Service-Learning • Student satisfaction • Increase in student skills and abilities

  26. In-Depth Interviews & Survey COMMUNITY PARTNERS

  27. Purpose of Interviews • To know about programs and services offered • To understand agency expectations • To evaluate any potential health and safety risks • To receive feedback about students

  28. Methods • In-Depth Interviews • Survey

  29. Interviews-Key Findings • Positives Orientations Satisfaction with student work • Challenges Student/Agency communication regarding scheduling

  30. Survey-Key Findings • Positives Orientations Students explained S-L objectives Positive attitude Served needs of organization • Challenges Identify themselves as NSCC Students Communicate-create closure

  31. Conclusion • All sites would welcome NSCC students back in the future

  32. Closing the loop

  33. Implications • Maintain strong ties with Service-Learning Faculty. • Create more recognition for Service-Learning Faculty. • Create more recognition of Service-Learning students. • Further qualitative study of faculty perceptions of rewards and recognition.

  34. Closing the Loop Students Recognition • Service-learning on Transcripts Flexibility • One credit hour class

  35. Closing the Loop • Faculty • Recognition • Inclusion in Celebration • Years of Service • Letters • Flexibility • Jump Start option

  36. Closing the Loop Publicity • Activities in the Bulletin • Revision of public website

  37. Closing the Loop Institutional Commitment • GenEd Outcomes • Job Postings

  38. Contact Information Cate Kaluzny Senior Coordinator, Service-Learning caluzny@northshore.edu

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