Denison Consulting Welcomes You To The

1. Denison Consulting Welcomes You To The

2. Your Host for Today’s Webinar Lindsey Kotrba President, Denison Consulting

3. Introductions • About Denison Consulting • The Denison Model • The Link to Performance • Solutions Focus • The Culture & Leadership Assessments • The Denison e-Workshop • Support & Resources Today’s Agenda

4. A Few Words About Denison Consulting…

5. “A milestone in the culture studies arena.” -Edgar H. Schein Daniel Denison’s best-selling book illuminates the cultural dynamics firms need to manage in order to remain competitive. National Best Seller Available Now! For bulk orders, visit: OrderLeadingCultureChange.com For individual orders please purchase from a book retailer (i.e. Amazon, Barnes & Noble, etc.)

6. What Is Culture? Norms, Behaviors and Artifacts. Visible, tangible. Personal Values and Attitudes. Less visible, but can be talked about. Cultural Values and Assumptions. Usually not visible at all, often held subconsciously, rarely (if ever) questioned in everyday life. Image by R.A. Clevenger

7. What is culture? Artifacts, behaviors, & norms Visible & tangible Personal values & attitudes Less visible, but can be talked about Underlying beliefs & assumptions Subconscious, invisible, and rarely questioned How do you bring clarity to a deep & complex subject?

8. Changing CultureBy Changing Rituals, Habits & Routines Good Bad Old New

9. The Denison Model

10. What Counts… MissionDirection, Purpose, & Blueprint Adaptability Pattern, Trends, & Market Translating the demands of the business environment into action “Are we listening to the marketplace?” Defining a meaningful long-term direction for the Company “Do we know where we are going?” InvolvementCommitment, Ownership, & Responsibility ConsistencySystems, Structures, & Processes Building human capability, ownership, and responsibility “Are our people aligned and engaged?” Defining the values & systems that are the basis of a strong culture “Does our system create leverage?”

11. MISSION Creating Shared Vision: creating a clear and compelling vision of a future state Defining Strategic Direction & Intent: understanding, developing and executing strategy Defining Goals & Objectives: setting clear goals and tracking progress against those goals Walk Around The Model

12. INVOLVEMENT Developing Organizational Capability: developing employees to meet current and future organizational needs Building Team Orientation: developing successful, effective teams Empowering People: sharing information and communicating so that employees have the information they need to make informed decisions – the ability to make a difference Walk Around The Model

13. ADAPTABILITY Creating Change: encouraging change and continuous improvement Emphasizing Customer Focus: understanding customer needs - developing responsive, effective working relationships with customers Promoting Organizational Learning: seeing continuous learning and innovation as critical to adapting and leading in a dynamic environment Walk Around The Model

14. CONSISTENCY Managing Coordination & Integration: building effective working relationships with a range of colleagues & stakeholders across the organization Working to Reach Agreement: engaging in effective problem solving and decision making Defining Core Values:aligning the behavior of self and others in accordance with the Core Values Walk Around The Model

15. Dynamic Tensions Effective leaders and organizations are Externally AND Internally focused Effective leaders and organizations focus on Flexibility AND Stability

16. Dynamic Tensions Effective leaders and organizations offer strong leadership AND involve their employees Effective leaders and organizations balance ‘External Adaptation’AND‘Internal Integration’

17. Beliefs and Assumptions:The ‘GREY’ Area in the Middle of the Model • At the heart of every culture are a set of beliefs and assumptions – about the organization and its people; the leaders; the customers; competitors; the sector; etc. • Resolving cultural issues and making progress in the development of a high-performance culture often requires a thoughtful exploration of the underlying beliefs and assumptions. Beliefs and Assumptions

18. The Link Between Culture & Business Performance

19. Culture Links to Business Performance · Growth · Stable Performance Over Time · Profitability ROI, ROS, ROE · Innovation · Customer Satisfaction · Quality · Employee Engagement & Satisfaction

20. Impact on Performance The higher the culture scores, the greater profitability, sales growth, & market value (based on a study of 130 firms; 2000-2010). Bottom 25% Top 25% Return-on-Assets 2.3% 3.2% Sales Growth 1.4% 23.1% Market-to-Book Ratio 2.6 4

21. Culture Causes Performance 2 Years 1 Year In summary, culture comes first and serves as a driver of subsequent performance levels.

22. When Is High Consistency Bad? • When Involvement is low, high Consistency will likely lower an organization’s performance.

23. Denison Solutions Applying the Denison Model & Assessment

24. Culture and Leadership Data Should : • drive honest conversations among the collective about ‘the way we do things around here’ that… • lead to thoughtful actions and… • result in higher performance

25. Using the Denison Culture Model Education: • Creates awareness of the importance of culture and creates a common framework and language for discussing Culture • Uses a ‘systems’ perspective to understand the organization Assessment: • Ability to assess the cultural strengths & weaknesses of an organization and sub-units • Opportunity to measure and monitor progress Facilitation & Action Planning: • Targets discussion on those aspects of culture that have a link to Performance • Creates a ‘Road Map’ for interventions and actions and allows for an ‘intentional’ approach to culture development

26. High level of clarity & alignment Higher levels of performance Mix of clarity & confusion Average levels of performance Confusion & uncertainty reigns Lower levels of performance

27. Restructuring Leadership Changes M&As New Technologies Internal and External Forces that have the ‘potential’ to create more uncertainty and ambiguity Competition Regulatory Changes Political Changes Economy

28. The Denison Solutions Strategic Alignment Building a High Performance Business Culture Turnaround & Transformation Mergers & Acquisitions Leadership Development Leadership Transitions

29. The Denison Product Suite

30. The Denison Core Products Culture Change Solutions Leadership Development Solutions • Leadership Survey (96 items) • Change Monitor • Culture Survey (60 items) • Custom Content Modules • Customizable • Change Monitor pulse survey

31. 2012 Denison Global Benchmark • 931 companies in 48 Countries • 50% of the respondents in the last 5 years are from outside the US • Headquarter Distribution • 28% are Multi-Nationals • 75% North American, 14% Europe, 5% Asia/Pacific, 2% Africa/Middle East, 2% Central & South America, 2% Australia/Oceania • Wide classification of industries using the North American Industry Classification System (NAICS)

32. Leadership Global Benchmark • 13,959 leaders included in the database • From over 900 companies • Rated by 206,000+ bosses, peers, and direct reports 3 Peers 7 Direct Reports 1 Boss 3 Other

33. Driving Culture Change The Parallel Path Approach Organization-Wide actions Function/Unit/group Actions Function/Unit/group Actions Leader/Manager Actions Leader/Manager Actions

34. The Denison eWorkshop

35. Blended e-Learning Self-Paced Learning Interactive Discussion-based Webinars

36. Course Modules • Getting Started: An Orientation to the Denison eWorkshop WebinarApril 3, 2013, 10:00-11:00 amLindsey Kotrba, President of Denison Consulting Denison Organizational Culture Module and Culture Teaching Case April 10, 2013, 10:00-11:00 am Dan Denison, Chairman & Founder of Denison Consulting Denison Leadership Module & Leadership Teaching Case April 17, 2013, 10:00-11:00 am Bryan Adkins, CEO of Denison Consulting Leading Change Module &Leading Change Teaching Case April 24, 2013, 10:00 -11:30 am Bryan Adkins, CEO of Denison Consulting

37. Deliverables • As part of the course you receive: • Access to resources like the Getting Started Guide and the Consultant Essentials Tool Kit • A Complete Denison Solutions Pilot Project • Your responsibilities • Review of all materials and complete assignments prior to the live Webinar session • Participation in the webinars • Utilize your Denison Solutions Pilot • Start thinking about this now

38. Your Denison Solutions Pilot Package 1 Person Leadership Development Survey 25 person Denison Organizational Culture Survey Pilot OR Your pilot package includes the full survey of your choice, full report generation, and basic interpretation and feedback on results froma Senior Denison Consultant.

39. Denison’s Annual Best Practices ForumJanuary 29-31, 2014 Join us in Delray Beach for a truly inspiring experience. Collaborate and network with Denison clients and leaders in the fields of organizational culture and leadership development. We are looking forward to celebrating 10 amazing years of Best Practices! Workshop participants receive 10% off the registration price! Register today!!!

40. Session 2: Culture Change • Wednesday, April 10, 10:00-11:00am EST • Dan Denison, Chairman & Founder of Denison Consulting, will be facilitating • Pre-course materials available on the eWorkshop portal now • Please complete the assignment and email to bvidovic@denisonculture.com

41. Thank you!