Managing Four Generations in the Workplace With Cam Marston
Learning Objectives • Describe the characteristics, attitudes, and values of each generation • Identify specific actions a manager can take to coach, motivate and get results from each generation • Determine how your management approach may need to change when coaching, managing, and retaining employees of different generations • Discover ways to Gen-Flex™ in order to solve generational problems in the workplace
Matures • Born before 1945 • 10% of our workforce • Influenced by the Military • 30 million people today • Most affluent group in our nation • We first generation • Delayed Gratification -work first, pleasure later
Boomers • 1945-1964 • Most influential people today • 80 million people • Workaholic • Work ethic defined by time • Important to be a team member • Contributors to the team are cherished
Gen Xers • 1964-1980 • Prove it to me • 45 million people • Loyal to people, not companies • Move from job-to-job more frequently • Carpe Diem – Seize the day!
Millennials • Born after 1980 • 75 million people • Instant gratification • Quick feedback • Busy outside of work • Reward with time • Optimistic
Learning How To Gen-Flex™ • What are the characteristics of each generation? • What motivates each generation? • What are the most important action steps for each generation?
“What do you think are the most common problems or challenges with managing different generations in the workplace?”
Gen-Flexing™ Treat people the way they need to be treated!
Solving Five Generational Problems • You Gotta Start Using Your Computer • What Does My Boss What From Me? • You Gotta Quit Listening to that iPod™! • What’s the Big Deal About Being a Little Late? • Don’t Talk to Me That Way!
Quick Review • Remember to Gen-Flex™ to other generations. Staying flexible and adaptable will help you solve generational differences in the workplace. • Remember that it’s important to keep the lines of communication open and stay honest and direct with all of the generations. • If you are unsure what someone from a different generation needs - ask! It’s the best way to open up an effect dialog.
Quick Review, con’t • Realize that you may have to alter and update your current management approach in order to influence other generations. • Remember that executing management fundamentals well is the key to managing four generations in the workplace.