Defining Generations • Seniors/Traditionalist Pre-1946 (66 years +) • Boomers 1946-1964 (66-48 years) • Generation X 1965-1981 (47-31 years) • Gen Y/Millennials 1982-2000 (30-12 years)
Communication Collide “65% of employees agree that generation gaps make it hard to get things done at work.”generations.com
Seniors/Traditionalists • Values: good manners, respectful authority, dedication, hard working, follow rules, honor and earn retirement. • Communication Styles: proper grammar, good manners, pleasant but not personal, don’t put them on the spot.
Baby Boomers (80 Million) • Values: service oriented, driven, willing to go the extra mile, want to please, work, work, work • Communication Styles: Networking, value good writing skills, face to face conversations. • Characteristics: stay late at work, create community, compete
Generation X (46 Million) • Values: work can happen anywhere, after 5pm is my time, career/having a life • Communication Styles: focus on benefits, give it to them straight, waiting for Boomers to retire. • Characteristics: visual, easily bored, multi-tasking, GET IT DONE!
Generation Y (76 Million) • Communication Styles: visual, want mentors who know more than they do, big picture learners, technology is the norm. • Characteristics: helicopter parents, pampered and indulged, powerful, support social causes, weak on interpersonal skills
Preferred Communication • Seniors: face to face, land line phone, snail mail, newspaper • Boomers: email, phone, face to face, newspapers, online resources • Generation X: web sites, email, online newspaper, cell/smart phones • Generation Y: Social networks, text, cell/smart phones, websites
Goals • Seniors: “Build a Legacy” • Boomers: “Build a Stellar Career” • Generation X: “Build a Portable Career” • Generation Y: “Build Parallel Careers”
Feedback • Seniors: “No news is good news” • Boomers: “Once a year whether needed or not” • Generation X: “So, how am I doing?” • Generation Y: “From virtual coach at touch of a button”
Rewards • Seniors: “Satisfaction of job well done” • Boomers: “Money, title, recognition” • Generation X: “Freedom” • Generation Y: “Work that has meaning”
Work Environment • Seniors: unsure of technology, respectful of authority, want a stable environment • Boomers: willing to learn technology, non-authoritarian, need personal challenges • Generation X: techno savvy, dislike close supervision, need feedback • Generation Y: born with technology, respectful of Seniors, need structure
Sources • Training Magazine, Bill Communications, Inc. Minneapolis, MN • First Quarter 2003 Reflections on Nursing LEADERSHIP • “When Generations Collide: Who They Are, Why They Clash. How to Solve the Generational Puzzle at Work” Lynn Lancaster & David Stillman • fullcapsity.com