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2018 Organizational Culture

2018 Organizational Culture. Life. Well Crafted. For the City of Hickory to grow and prosper, the following needs to be in place:. Job Growth Tax Base Growth Population Growth Video. Life. Well Crafted. Hickory – Leading the way to a high quality of life with unlimited possibilities.

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2018 Organizational Culture

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  1. 2018 Organizational Culture Life. Well Crafted.

  2. For the City of Hickory to grow and prosper, the following needs to be in place: • Job Growth • Tax Base Growth • Population Growth Video Life. Well Crafted.

  3. Hickory – Leading the way to a high quality of life with unlimited possibilities Life. Well Crafted.

  4. Customer Focus • Impact • Service • Flexibility • Attention to detail • Image • Interactions • First Impressions • Internal and External • Communication • Accountability • Pride in the work • Professionalism • Ethics • Diversity Life. Well Crafted.

  5. Impact Life. Well Crafted.

  6. Service • High standards for customer service • Motivation to serve customers Life. Well Crafted.

  7. Flexibility • Adapt to new situations • Flexible mindset Video Life. Well Crafted.

  8. Attention to Detail “The difference between something good and something great is attention to detail” Charles R. Swindoll Life. Well Crafted.

  9. Image • First impressions are critical • Look the part • Act the part Life. Well Crafted.

  10. Interactions • Understanding the feelings of others • Cooperating with others • Great attitude • Showing respect • Active listening Life. Well Crafted.

  11. First Impression • Knowledge • Professionalism • Friendliness • Helpfulness • Courtesy • Credibility • Confidence • Responsiveness • Understanding Video Life. Well Crafted.

  12. Internal and External • All customers are important • We are all on one team Life. Well Crafted.

  13. Communication • Ask • Tell • Discuss • Question Life. Well Crafted.

  14. Accountability Life. Well Crafted.

  15. Pride in the Work BE! Proud Life. Well Crafted.

  16. Professionalism • Exhibit Confidence • Seek Training Life. Well Crafted.

  17. Ethics • Integrity • Honesty • Do the right thing Video Life. Well Crafted.

  18. Teamwork • Collaboration • Inter-Departmental • Partnerships • Recognition Video Life. Well Crafted.

  19. Collaboration Life. Well Crafted.

  20. Inter-Departmental Life. Well Crafted.

  21. Partnerships • EDC • Chamber of Commerce • Council of Governments • Other Cities Life. Well Crafted.

  22. Recognition Life. Well Crafted.

  23. Innovation • Continuous Improvement • Risk-taking • Employee discretion • Efficiency/effectiveness • Measurement Life. Well Crafted.

  24. Continuous Improvement Life. Well Crafted.

  25. Risk-Taking Life. Well Crafted.

  26. Employee Discretion • Empower • Enhance • Enable • Engage Life. Well Crafted.

  27. Efficiency/Effectiveness Life. Well Crafted.

  28. Measurement • Cost • Time • Customer feedback Life. Well Crafted.

  29. Life. Well Crafted.

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