JOURNEY MANAGEMENT : And its effect on reducing exposure

1. JOURNEY MANAGEMENT: And its effect on reducing exposure

2. What is Journey Management? • The process of implementing and exercising management controls to minimize road transport related risk and reduce exposures to people and equipment involved in work-related driving. • It’s actively managing and controlling driving activities in your organization. . . • It’s the things that you do to reduce risk to your employees and assets while they’re on the road. • It’s all encompassing.

3. Why should it be managed? • It’s one of our critical hazards • High Frequency: We do it every day (in every aspect of our operations) • In past 20 years: • Number of vehicles on the road has increased by 50% • Number of miles driven has increased by 80% • In 2008, roughly 42,000 fatalities in the U.S. • Leading cause of death in the country • Hazards will increase as growth trends continue • High Impact: Incident outcomes are often fatal

4. A good starting point for understanding journey management:What causes an employee to experience a vehicle accident or journey-related incident on the job? • Fatigue • Skills Deficit, Habits, Physical/mental disabilities • Unfamiliarity/Lack of Awareness • Improper/poorly maintained equipment • Drugs and Alcohol • Lack of Communication or Accountability • External Factors How many of the above conditions can be mitigated or eliminated through organizational influence?

5. Aspects of Journey Management:What are some controls that address incident causal factors? Controls for Fatigue . . . . • Fitness to work management • Managing employee hours / workload • Factoring in driving hours into work day • Employee/supervisor/dispatch interaction

6. What are some controls that address incident causal factors? Controls for Skills, Habits, Disabilities, Awareness • Confirming driver abilities/limitations/qualifications • Defensive Driver Training / Winter Driver Training • Road Tests • Driver orientations & training/ Route Familiarization • Should all our employees be allowed to drive?

7. What are some controls that address incident causal factors? Controls for Improper/Poor Equipment . . . • Formal/documented maintenance program • Routine vehicle inspections • Appropriate vehicle for scope of operation • Appropriate emergency/recovery equipment

8. What are some controls that address incident causal factors? Controls for Drugs and Alcohol . . . • Drug/alcohol testing • Employee/supervisor/dispatch interaction • Drug/alcohol awareness training

9. What are some controls that address incident causal factors? Communication Controls . . . • Dispatching Function and Protocol • Gaining account of people • Understanding where people are at and when they supposed to return • Call in / Call out Procedures • Confirming safe return and knowing when to initiate man-down procedures • Availability of communication tools • Cell phones for drivers (not while driving) • GPS

10. What are some controls that address incident causal factors? Some External Factors? • Bad weather / road conditions • Behaviors of other motorists • Driving in darkness Controls for external factors . . • Proper equipment • Work/driving curtailment at night • Driver training (defensive and winter driving) • Company policies on go/no-go criteria

11. How can we audit journey management? • Look at existence or absence of the types of controls we just discussed.

12. What we would want to accomplish with an audit: • Understand ways to improve and implement new controls for driving activities. • Not seeking out non-compliance, looking for opportunities to improve and bring back learnings to the group.