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Enhancing Hospitality Skills Through Practical Experience in the Service Industry

My career portfolio reflects valuable experiences gained in the hospitality sector, focusing on heavy lifting tasks, room setups, and food service. Under the guidance of my supervisor, Allan Mirrett, I learned essential skills that extend beyond formal education. I have improved my communication, organizational, and leadership abilities while working alongside dedicated co-workers. My experience has reinforced the importance of employer-guest relationships and has significantly boosted my self-confidence. This co-op program at renowned institutions like Ryerson University and UBC prepares aspiring professionals for successful futures in hospitality.

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Enhancing Hospitality Skills Through Practical Experience in the Service Industry

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  1. Career Portfolio David Brand

  2. Type of work • Heavy lifting tasks • Clearing dinner/lunch tables • Setting up rooms (party, ballrooms, meeting rooms) • Setting up the buffet in a room • Serving food to guests • Data input (bills, payroll, menu editing) • Carry food to elevator and to other floors of the lobby as well

  3. Influence • Supervisor: Allan Mirrett (commented on my tasks and recommended ways to do everything. Taught me a lot of things I would never learn in school. • Co-Workers: Trained me doing basic stuff like serving or using the technologies

  4. Equipment/Technologies • Coffee machines/hot water (learned how to operate) • Document laminator • Color laser printer • Hotel’s software for menu editing • Microphones • Commercial dishwasher • Stage audio/visuals

  5. Job Skills • Improved because of better and thorough training • Improved because of more work experience in the field • Better communication skills after working at the hotel • Organizational skills improved

  6. Learning Outside School • Leadership skills • Problem solving (reasoning) • Serving basics • Setting up rooms • Work with others

  7. 4 Most Valuable Learning Experiences • Employer/Guest relationships in hospitality • Serving basics • Employer/Employee relationship in hospitality industry • Setting up rooms (tables, buffets, meeting rooms, stage)

  8. Personal Growth • More responsibility in real life situations (workplace, training stations) • Base for future experiences of greater significance in my life • Self-confidence after working with guests at the hotel and getting feedback from all my work.

  9. Impressions to Others • I would say that it was a very enriching experience in terms of knowledge and work experience. Co-op prepares you for your future career and gives you an idea of what you will be facing day-to-day in your not so far future. It opens up more career paths and it makes it specific, work and be treated as a worker. It’s a serious program, so take it seriously.

  10. Universities • Ryerson University • Any Swiss school • UBC (University of British Columbia) All of these universities offer Hospitality Management as an Undergraduate program

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