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Atkins – a customer’s experience of Maximo & MEA

Atkins – a customer’s experience of Maximo & MEA. Maximo User Group Meeting. IBM Warwick – 21 st April 2010. Agenda. Atkins – a customer’s experience of Maximo & MEA Atkins – who we are Asset Management – what we do Maximo - Atkins Intelligence What MEA does for us – and why its important

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Atkins – a customer’s experience of Maximo & MEA

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  1. Atkins – a customer’s experience of Maximo & MEA Maximo User Group Meeting • IBM Warwick – 21st April 2010

  2. Agenda • Atkins – a customer’s experience of Maximo & MEA • Atkins – who we are • Asset Management – what we do • Maximo - Atkins Intelligence • What MEA does for us – and why its important • What next and why

  3. Atkins – who we are

  4. At a glance • Atkins is the UK’s largest engineering and design consultancy and the world’s 11th largest design firm. • We have the depth and breadth of technical expertise to respond both to the complex challenges of major infrastructure projects, and the urgent transition to a low-carbon economy.

  5. Our vision • To be the world’s best infrastructure consultancy World’s Best Infrastructure Consultancy We will target chosen geographies,and develop deep local expertise. We will seek to consistently anticipate and address our clients’ needs. Building, transport, utilities, Government and industry andtheir social and environmental context. Our primary business model will beselling expertise.

  6. Architecture, civil and structural engineering, MEP engineering, sustainable design, construction supervision Bahrain World Trade CenterBahrain

  7. Concept masterplan, urban design Meishan IslandPeople’s Republic of China

  8. Overall project management and delivery of checkstress programme over four years Airbus A380 certificationUnited Kingdom, the Netherlands and UAE

  9. Transport planning, pedestrian modelling and urban design Oxford CircusUnited Kingdom

  10. Geotechnics, railway alignment, station design, mechanical and electrical building services Gautrain Rapid Rail LinkSouth Africa

  11. Masterplanning, architecture, landscaping, environment, transport, civil engineering, project management Durrat Al BahrainBahrain

  12. Burj Al ArabUnited Arab Emirates Architecture, civil and structural engineering, MEP engineering, cost consultancy

  13. Home OfficeUnited Kingdom Helpdesk, CAFM System, Asset Management, Knowledge Management.

  14. Asset Management – what we do We think we are unique

  15. Managing Agent - Vision

  16. Asset Management – Business Model Atkins Intelligence INFORMED CLIENT UNIT MANAGING / KNOWLEDGE AGENT FACILITIES SERVICES PROJECT SERVICES ESTATES ADMINISTRATION 1 version of the truth Global customers

  17. Our Services

  18. Managing Agent • Enabling effective total estate strategies through: • Cost reduction • Transparency of performance • Rationalisation of operations • Carbon reduction and energy management • New technology and innovation

  19. Work requests Information Data Calls Intelligent Contact Centre Business Rules Workflow Account management Commercial Audit Performance reporting Asset & PPM coordination Building audit Document management Knowledge Strategic planning Transparency Avoided spend Intelligence Alignment with Client objectives Budget management Statutory compliance

  20. Customers

  21. Our Major Customers • Helpdesk • CAFM • Performance reporting • Compliance audit and reporting • Asset management • Change management • Helpdesk • Performance and knowledge management • CAFM and web portal • Change management • PPM management • Communications management • Supply chain management • Supplier performance management • ArT • Helpdesk • Performance and knowledge management • CAFM • Helpdesk • Performance and knowledge management • Commercial and building audit • Asset management • Minor projects • Communications management • CAFM

  22. Maximo – Atkins Intelligence Atkins Roadmap & Using Maximo

  23. Maximo & Atkins – 10 year relationship Worked closely with MRO to be one of the first to link Maximo to another live front end system

  24. Atkins Intelligence – what is it? • Its Unique Not just Maximo Asset Management. • Its our Technology Brand – Maximo, Portals & MI Technologies • Helpdesk Module- Multiple clients - Multiple Service Hierarchies – Multiple Cost structures - MultipleSecurity Groups • Enterprise Infrastructure - Hosted in a High Availability Data Centre, full DR • Physical and systems security – audited annually for all clients • 24x7 Operation + Service Management • 95 to 99+% availability - Challenging service Levels • Reporting Layer – Actuate, Cognos and Data Warehouse • Web Portal – presentation layer – self service and tracking tools • 75% of Ai users don’t work for Atkins

  25. Atkins Intelligence – what is it? • 2.6Million LIVE work orders • 800,000 new work orders created each year • 30,000 pluslocations • 100,000 plus equipment assets • 89,000 plus PM’s • 17Million plus log notes (non system generated ) – 5Million p.a • £160Million billable costs recorded • 2 Million plus workflow assignment entries

  26. Ai Architecture

  27. Ai v1 Regent Systems Roadmap • A1v1 DCA • Aiv1 WHS • A1v1 SAS • Aiv1.5 MPIC • Maximo 6.2.2 • Aiv1 Barclays • Aiv2 HO • Maximo 6.2.2 • Aiv2 LBG • Aiv1 NWR • Aiv1 HBOS • Aiv1 • M&B • Maximo 5.2 FUNCTIONAITY TIME

  28. What MEA does for Atkins Why its important

  29. MEA • Data Loading • Instructions from BMS systems • MEA to MEA • Portal Technologies

  30. Data Loading using MEA • Pros: • Suitable for smaller tables, or where data is well validated by the originating source • Importing via MEA can be relatively hands off • Maximo validation is applied to each record imported – preserving data integrity. • Cons: • Due to the scale and complexity of Ai – we find MEA to be slow. • Relationships between records in separate source tables can be lost in the import process. • Oracle scripts and procedures are faster and can provide extra validation that MEA doesn't apply. • Error messages given by MEA can be extremely cryptic and resolution can be time consuming. • MEA error files - millions of records generated thousands of separate errors that needed individual resolution - the system continues to try and process these errors and grinds the system to a halt, exhausting the resources of the server • Relationships between records in separate source tables can be lost in the import process. • When we setup new commissions, or update referential data on existing commissions we use MEA because of the Maximo validation it applies to the source data.

  31. MEA to MEA interfacing #1 • Secure Government Client • Protectively marked data – ‘Restricted’ • Data outside of the Production system has to be sanitised • Security Cleared staff to develop and manage system • Physically protected operational premises • Atkins have established Interfaces with 2 other organisations using Maximo Enterprise Adaptor • Four main interfaces: • High Volume Transactional – Work Orders and PM’s • Low/Medium – Referential data, Locations and Service Hierarchies • Client Financial interface – Maximo to SAP • Batch - Spreadsheet/ .csv Template - Asset Collection • MEA to MEA technology used for 1 and 2 above • Interface 1 is ‘real time’ – 2.5million messages p.a. • Interface 2 is triggered off changes to referential data at each end. • No error correction or assured delivery • Manual intensive – errors investigated per error message with email chain.

  32. MEA to MEA interfacing #2 Atkins Maximo creates request Atkins Maximo sends message to remote system Remote system performs update

  33. Portal Technologies #1 • Presentation Layer – Customer Interaction – The Online experience.

  34. Portal Technologies #2

  35. MEA (not MIF) - Summary • Recommended for Data Loading of small and recognized data sets • Large data sets with custom tables – slow and problematic. • MEA is not designed for speed. It is designed for ensuring the data is correct. • Any new interface design should involve MEA • High Maintenance when things don’t work • See next steps…..

  36. What next and why?

  37. Atkins Intelligence – Strategic Product Plan Financial Property Integration layer T.C.O. Web Portal Facilities Knowledge Estates Ai Express Governance Resilience One Version Of The Truth Transparency Efficiency ID&V Universal Enterprise Adaptor Universal Enterprise Adaptor Comms Data Warehouse OLAP Podcasts Capital/ ERP Data WorkOrders Environmental Universal Enterprise Adaptor Self Service IVoR Reporting Projects

  38. Summary • “In a traditionalworkforce, • the worker serves the system; • In a knowledge-based or service based workforce, • the system must serve the worker” • Peter F. Druker – Harvard Business Review 2004 • Collaboration is critical • Shared investment – Atkins and customer • Consolidated Model suited to aggregated outsourced service • Agility, flexibility and scalability

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