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Empowering Refugees: A Case Study on Manchester Refugee Support Network's Service Delivery

The Manchester Refugee Support Network (MRSN) at Phoenix Mill provides essential support services for refugees. This case study explores the vital infrastructure, capacity management, service monitoring, and quality assurance procedures necessary for effective bid submissions to provide these services. MRSN highlights its unique value through external partnerships and social return on investment, making a case for why it's the right choice for local organizations in refugee support. Discover how we manage and deliver these critical services to enhance lives.

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Empowering Refugees: A Case Study on Manchester Refugee Support Network's Service Delivery

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  1. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 Commissioning RCOs MRSN Advice Service Case Study

  2. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 Introduction Background to RCO commissioning and why it is vital.

  3. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 1) Organization Infrastructure What needs to be in place before submitting a bid to provide a service?

  4. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 2) Organization Capacity Management, staff, volunteers, skills, training and development .

  5. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 3) Monitoring, Recording and Managing a Service

  6. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 4) Policies, Procedures and Quality Assurance How to demonstrate professional delivery.

  7. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 5) Added Value What additionality exists within the organization to add value to the contract? External networks and partnerships. Social Return On Investment. Demonstrating what additional value your organization has to offer over competitors.

  8. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 6) Fit for purpose Why your organization? Why an RCO?

  9. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 7) Additional factors a purchaser might look for

  10. Manchester Refugee Support Network Phoenix Mill, Ancoats, Manchester M4 7HY Tel: 0161 202 8910 Fax: 0161 202 8911 Website: www.mrsn.org.uk Charity Number: 1109990 8) Recommendations Where to look for contracts/ commissions/ tenders?

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