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Power of Voice Study: Value of Voice-Directed Warehousing Summary Charts Dec 2012 - Feb 2013

Power of Voice Study: Value of Voice-Directed Warehousing Summary Charts Dec 2012 - Feb 2013. Agenda. Study Overview Voice-Directed Warehousing: Usage Voice-Directed Warehousing: Value Warehouse Operations Supply Chain Appendix: Open-Ended Responses. Study Overview.

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Power of Voice Study: Value of Voice-Directed Warehousing Summary Charts Dec 2012 - Feb 2013

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  1. Power of Voice Study:Value of Voice-Directed WarehousingSummary ChartsDec 2012 - Feb 2013

  2. Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  3. Study Overview

  4. Respondents Are Primarily in the US, Manager+, and Work in Supply Chain and Warehouse Operations

  5. Nearly Half of Respondents Are Wholesalers/ Distributors and/or in Process Industry

  6. 43% of Respondents Had Fiscal Revenue of $1B+ in 2012

  7. 60% of Respondents Use Voice-Directed Warehousing

  8. Majority of Voice Users and Non-Users in Study Are Familiar with Voice

  9. Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  10. Voice-Directed Warehousing Definition Shown to Respondents Voice-directed warehousing means a computer-based voice system provides audible instructions and recognizes the worker’s spoken responses to manage item handling within the distribution center.

  11. Voice Users Are More Likely Than Non-Users to Also Use Advanced Automation or RFID

  12. Barcode Users Are More Likely Than Paper Users to Also Use Voice

  13. Voice Users Are More Satisfied with Warehouse Operations Than Non-Users

  14. Voice Users Are More Satisfied with Operations Than Barcode or Paper Users*

  15. Voice Users Have Used It for 5 Years and in 1.7 Ways on Average

  16. 42% of Voice Non-Users Are Likely to Use Voice in the Future

  17. Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  18. Increased Labor Efficiency Is Top Benefit of Voice Among Both Users & Non-Users

  19. Increased Labor Efficiency and Increased Order Accuracy Are Top Benefits

  20. Labor & Warehouse Benefits of Voice Are Seen More by Warehouse Management

  21. Voice Users Are More Likely Than Non-Users to Volunteer Accuracy & Hands Free As Voice Benefits

  22. Hands/Eyes Free and Voice-Direction Valued More by Warehouse Management

  23. Top Barriers to Voice Usage Among Non-Users Are Cost, Competing Priorities and Integration

  24. 84% of Voice Users Are Satisfied With It

  25. For Voice Users, Top Reasons for Satisfaction Are Better Accuracy and Productivity

  26. For Voice Users, Top Reasons for Dissatisfaction Are Issues with Quality and Technical Problems

  27. Pick and Shipment Accuracy Matter Most for Warehouse Excellence

  28. Voice Users See More Value in Voice for Pick Accuracy Than Non-Users

  29. Greatest Value of Voice for Users: Labor Costs and Pick, Shipment & Inventory Accuracy

  30. Opportunity to Win Over Non-Users:Product Traceability & Employee Safety

  31. Voice Seen As Providing Most Improvement for High Pick Rate Products

  32. Agenda • Study Overview • Voice-Directed Warehousing Usage • Voice-Directed Warehousing Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  33. Voice Users Are More Likely Than Non-Users to Have Products with High Pick Rates or Unit Level Tracking

  34. Voice Non-Users Are More Likely Than Users to Manage Their Own Warehouses

  35. SAP and Homegrown Solutions Are Most Common in Warehouse for Both Voice Users & Non-Users

  36. Voice Users More Likely Than Non-Users to Experience Turnover Due to Work-Life Balance

  37. For Voice Users & Non-Users, Cost of Labor Is Primarily Less Than Half of Cost of Goods Sold

  38. Service Is More Important Than Cost for Both Voice Users & Non-Users

  39. Voice Users Focus More Than Non-Users on Complete Shipments for Exemplary Customer Service

  40. Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  41. Demand Volatility, Delivery Demands & Visibility Are Top Pain Points in Supply Chain

  42. Voice Non-Users Feel More Pain with Supply Chain Visibility & Global Markets

  43. About 2/3 of Voice Users & Non-Users Have a Supply Chain Organization

  44. Voice Users and Non-Users Differ Somewhat on Functions Reporting Through Supply Chain

  45. “Right Product, Right Place, Right Time at Right Cost” Is Top SC Excellence Definition

  46. Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses

  47. Voice Users’ Volunteered Benefits of Voice

  48. Voice Users’ Volunteered Benefits of Voice, Continued

  49. Voice Users’ Volunteered Benefits of Voice, Continued

  50. Voice Non-Users’ Volunteered Benefits of Voice

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