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Enhancing Library Services: A Guide to LibQual Survey Implementation

Discover the key steps to effectively implement the LibQual survey in your library. This guide, developed by the Association of Research Libraries (ARL), covers the essential components of LibQual, including its web-based approach to measuring service quality, demographic data collection, and strategic planning. Learn how to promote the survey, analyze results, and make informed decisions to improve library services. With practical tips on community engagement and persistence, this resource is designed to help libraries assess their performance and enhance patron satisfaction.

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Enhancing Library Services: A Guide to LibQual Survey Implementation

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  1. Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel Gallery http://www.victorianweb.org/art/illustration/tenniel/alice/gallery1.html

  2. What is LibQual? • Developed & administered by ARL • Web-based survey • Measures service quality • Demographic data • 22 “core” questions • 5 “local” questions • Comments

  3. Why LibQual? • No formal assessment of services to date • Strategic planning • Space planning • Accreditation • Fairly easy to do • Lots of support from ARL • Results include data in a presentation notebook • Can use Excel for analysis

  4. How to LibQual

  5. Identify the Local QuestionsChoose 5 from over 100

  6. By status (faculty by rank, staff, graduate, undergraduate) By department By gender By age Office of Institutional Research is your friend DemographicsDefine your Population

  7. Getting the Word Out • Emails • Announcements • Libraries web page • University news • Posters • Table tents • Bookmarks

  8. Prizes! • A big prize (iPod Touch) is a big draw • Ask for (and get) donations • Bookstore • Starbucks

  9. Follow up • Web reminders • More emails • Remind them of the deadline – and the prizes! • Thank them at the end

  10. Now What? • Review results notebook • Identify priorities • Prepare summary report • Analyze comments • Apply • Repeat

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