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Winnipeg City Council Approves Garbage and Recycling Master Plan Amid Service Challenges

On October 19, 2011, the Winnipeg City Council voted 11-4 in favor of a comprehensive Garbage and Recycling Master Plan, aiming to enhance waste management services. The initiative, driven by extensive public consultation involving over 2,500 residents, includes weekly garbage and recycling cart collection and bi-weekly yard waste collection for a minimal cost of 14 cents per day added to water bills. However, as the city transitioned to the new collection system, significant issues arose, including missed collections and service complaints, prompting officials and residents to call for faster resolutions.

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Winnipeg City Council Approves Garbage and Recycling Master Plan Amid Service Challenges

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  1. CITY HALL - October 19, 2011 • Council votes 11-4 in favour of the garbage and recycling master plan

  2. GARBAGE AND RECYCLING MASTER PLAN • City Council asks the Public Service to prepare a comprehensive waste management plan (2010) • Speak Up Winnipeg • Nine months of city-wide public consultation • Participated by more than 2,500 citizens

  3. GARBAGE AND RECYCLING MASTER PLAN • Services include • Weekly garbage and recycling cart collection • Bi-weekly yard waste collection • Cost = 14 cents a day - charged on water bills

  4. PR IN THE NEWS TRASH TALK:The City of Winnipeg’s new collection system

  5. CURRENT SITUATION • All residential properties in the City of Winnipeg have switched to the new collection system • City reports that their 311 contact centre received thousands of complaints about service deficiencies • This includes 100 homes that were never serviced • http://winnipeg.ctvnews.ca/residents-face-ongoing-delays-for-garbage-recycling-collection-as-contractor-misses-deadline-1.1003125

  6. Key players • Mayor Katz & City Councillors • Darryl Drohomerski • Emterra Group

  7. KEY players & Publics - mayor katz & city councillors • Councillors that have been the most vocal about the issues: • Paula Havixbeck – Charleswood– Tuxedo • John Orlikow – River Heights – Fort Garry • Brian Mayes – St Vital • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  8. KEY player & publics - Darryl drohomerski • Manager of Solid Waste Services • Held position since 2008 • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  9. KEY player & publics – Emterra group • Holds the City’s garbage and recycling contract for five years • Formally known as International Paper Industries • In business for about 30 years • Service cities in B.C., Manitoba and Ontario • Has had issues in the past with poor services in other cities • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  10. NEW COLLECTION SYSTEM • First piloted in the northwest area (Feb 2010) • Delivery of Carts and start of services • August 1, 2012 - AutoBin areas • Six-week program to remove 5,400 AutoBins • Approximately 24,000 residential families in the northwest area • Issues with overflowing AutoBins and illegal dumping • October 1, 2012 • Remaining 165, 000 residential properties converted • Southeast and Northeast area of the city

  11. COMMUNICATIONS • User guides (available in different languages) • Calendar • Complimentary yard waste compostable paper bags • User guide • 311 contact centre • Social media – Facebook & app • Videos

  12. TIMELINE • Week 1 • October 3: City sends out media release saying they predict some possible issues so crews will be out later than usual

  13. TIMELINE • Week 2 • Mayor Katz and Coun. Havixbeckspeak out about the new collection system • Residents speak out to the media • Say they don’t know what to do about their missed collections • Oct 10 - another City media release sent out saying the crews are a half a day to a day late in some areas • City sets deadline for Emterra to be back on schedule: Oct 14

  14. What residents are saying • Water and Waste Facebook page • Media October 19 - The Winnipeg Sun

  15. TIMELINE • Week 3 • Oct 14 – Drohomerski tells media that as of Sunday night missed services are generally done with buuuut . . . http://www.cbc.ca/video/watch/News/Canada/Manitoba/ID=2291476598 • Coun. Orlikow and Coun. Mayes speak out about the issues • Counc. Mayes calls for special meeting to address these issues • Oct 19 – City’s new deadline for Emterra to catch up on missed collections, but these aren’t met • Emterra tells media that they have been advised by the City to no longer comment on the issue

  16. ISSUES • Entire areas missed for collection services • Discrepancy in information • Breakdown in communication • Residents didn’t know when they were going to be serviced • Question of accountability – who’s responsible? • Question of whether the department planned properly • Missed collection • Yard waste

  17. Key messages • Mayor Katz & City Councillors • The system is new and has flaws • Emterra should be accountable • Darryl Drohomerski • The system is new and has flaws • Emterraandresidents should be accountable • The garbage issue isn’t that bad and they have been upfront about the situation • The new collection system is low costing • Emterra Group • Trying their best to catch up • Want to provide a good service

  18. Questions • Drohomerski said in one interview that they were up front about the new collection system issues – do you agree? • How do you think the city could’ve communicated the new collection system better? • What do you think should be done at this point to improve the system? • Because this is a new system do you think this was handled properly by the key players?

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