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Citizen Relationship Management…

Citizen Relationship Management…

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Citizen Relationship Management…

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  1. Citizen Relationship Management… “Providing Superior Service to your Citizens”

  2. Applications for Local Government Citizen Web Portal Citizen Requests FMS II

  3. Citizen Portal • Pet Parents are able to: • Apply for or renew a new Pet License • Attach supporting documentation that needs to accompany the application (proof of rabies vaccination, spay\neuter certificate) • Ask questions using the built-in message center (all communication is automatically logged in CRM) • Pay for a Pet License

  4. Back Office Review & Processing • Staff are able to: • Communicate with citizens using the built-in message center • Review all applications that are submitted via the Citizen Portal • Receive payment (if not paid through the portal) • Automate the renewal process based on expiration date of license

  5. Reporting • Inquiries/Views • Advanced Find • Allows a user to quickly search the entire database by typing in a keyword. FTG will return the results that match the search. • SQL Server Reporting Services • Dashboard

  6. Better Citizen Service Improved Efficiency Greater Productivity Contact us to learn more: 1-800-237-0028 www.FastTrackGov.com