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*Courtesy NASA/JPL-Caltech

Leading Your Financial Aid Office Through Challenging Times. *Courtesy NASA/JPL-Caltech. Please complete this sentence:. “Change is like……………. 2009:. Global economic recession Lending uncertainties in higher education New political climate in Washington, D.C.

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*Courtesy NASA/JPL-Caltech

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  1. LeadingYour Financial Aid Office Through Challenging Times *Courtesy NASA/JPL-Caltech

  2. Please complete this sentence: “Change is like…………….

  3. 2009: • Global economic recession • Lending uncertainties in higher education • New political climate in Washington, D.C. • State budget deficits • Higher enrollment • Increased customer expectations • Faster rate of change than ever before

  4. The Power of Teamwork Capture the Benefits

  5. Shifting Focus By Teamwork From:To: Decision by command Decision by commitment Accepting status quo Taking risks Controlling others Empowering others Fixing the blame Fixing the problem Taking credit Giving acknowledgment Upgrading technology Upgrading people Focus on task Focus on progress Guaranteed employment Guaranteed employability Source: Technotrends, Burrus & Gittiners

  6. Work Groups or Work Teams? • Direction Groups: top down Teams: bottom up • Decisions Groups: unilateral Teams: consensus • Focus Groups: narrow Teams: big picture • Feelings Group: helplessness Teams: empowered • Competition Groups: internal Teams: external

  7. Failure is not fatal, but failure to change might be.John Wooden

  8. Challenging Times in the FAO Read the scenario and follow the instructions provided by your facilitator.

  9. What Will You Do? • Rank each item individually • Reach CONSENSUS on a team ranking • Compare results

  10. Results • Teams usually out-perform individuals (*Synergy*) • Teams with an “expert” perform better only if the expert speaks up and is listened to by the team • Teams with a diverse mix of players usually out-perform homogenous teams • Teams that engage in more critical analysis usually out-perform teams that reach consensus quickly

  11. Reflection and Commitment • What is one thing I can do to better lead my team through challenging times? • Write it down!

  12. Tom Rebstock Sr. Corporate Trainer tom.rebstock@tgslc.org

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