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CoS Objection Process Review

CoS Objection Process Review. Key features of current process Alternative process options Note: Analysis limited to CoS Objections CER investigating growing level of erroneous transfers. 1. Key Features of Current Process. Customer objects to CoS; communicates to Old Supplier

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CoS Objection Process Review

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  1. CoS Objection Process Review • Key features of current process • Alternative process options Note: • Analysis limited to CoS Objections • CER investigating growing level of erroneous transfers

  2. 1. Key Features of Current Process • Customer objects to CoS; communicates to Old Supplier • Old Supplier passes objection to MRSO, via 012 message • MRSO validates objection against Objection Expiry Criteria • If accepted: MRSO sends 112 message to New Supplier • New Supplier decides whether to accept the customer’s objection • If accepted: sends 011 message to confirm acceptance • If not accepted or if no 011 message sent within 10 days of receipt by MRSO: Objection lapses, customer required to raise again

  3. 2. Alternative Process Options P P P P Similar * to process found in… * Process analogies based on research by Gemserve (see RMDS Calendar entry entry for 5th July 2010)

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