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Smart Libraries - RFID, Self Service, and beyond…

SmartCard Networking Forum. Smart Libraries - RFID, Self Service, and beyond…. RFID and Libraries…?. RFID labels combine functions of: Barcode Security tag Without need for line of sight…. RFID and Libraries – applications. Range of uses, but most libraries adopt RFID for… Self Service.

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Smart Libraries - RFID, Self Service, and beyond…

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  1. SmartCard Networking Forum Smart Libraries - RFID, Self Service, and beyond…

  2. RFID and Libraries…? RFID labels combine functions of: • Barcode • Security tag • Without need for line of sight… SmartCard Networking Forum

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  4. RFID and Libraries – applications Range of uses, but most libraries adopt RFID for… Self Service SmartCard Networking Forum

  5. RFID and Libraries – why self service? • Most libraries very staff intensive (c 50% of budget) • Large amount of routine procedure • 10% of total budget on “counter duties”? • Staff trained to do much more than stamp books… SmartCard Networking Forum

  6. Why self service? Need to make best use of resources, but also… • Changes in role… • Changes in demand… SmartCard Networking Forum

  7. RFID and Transformation…? • NOT “just” technology: • Change Staff roles… • Change library layout… • Change library image…? SmartCard Networking Forum

  8. Government blueprint for public libraries… • Maximise accessibility by opening at times that suit local people • Make services easy and pleasant to use • Reach non-users through co-location with other services such as education, social services, health or leisure services • DCMS: Framework for the Future SmartCard Networking Forum

  9. Public Libraries – the critics’ views… • “Britain’s public libraries are in serious trouble.” • “…public libraries may decline so far that they cannot be resuscitated.” • “The public library system could be sleepwalking to disaster…” Overdue: How to create a modern public library service Charles Leadbeater, Laser Foundation/Demos, April 2003 SmartCard Networking Forum

  10. RFID & Libraries…?? “Libraries are much further along with using RFID in a consumer environment than anybody else…” Jim Lichtenberg Lightspeed LLC SmartCard Networking Forum

  11. RFID & Libraries… take-up • Worldwide, by 2005… • 500 libraries with RFID systems… • 120 million library items with RFID tags… • Birgit Lindl, Bibliotecha Oct 2005 in UPI : Wireless World SmartCard Networking Forum

  12. RFID & Libraries…growing rapidly Shenzhen Library China… Live June 2006 2 million tags… SmartCard Networking Forum

  13. RFID and UK Libraries? 9 Universities on 16 sites 18 Public Library authorities on 51 sites CILIP Survey: October 2006 SmartCard Networking Forum

  14. RFID in London Libraries… • Barbican, City of London • Sutton Central • Camden • Bexley • Middlesex University • Royal Holloway University • And more… SmartCard Networking Forum

  15. RFID in Essex Libraries • Colchester: live September 2003 • 27 sites currently • 35 by end of March 2007… SmartCard Networking Forum

  16. RFID in Essex Libraries • Business case for RFID based on a mix of: • Making Gershon efficiencies (2.5% per year) • Making better use of staff time • Extending opening hours • Needing fewer staff – saved by natural wastage SmartCard Networking Forum

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  26. What do the public think? • “What a great idea! – easy to use” • “A great improvement” • “We find the facilities and layout very convenient – attractive ambience…” SmartCard Networking Forum

  27. Self service take-up? • November 2006 – average across 23 libraries: • Self issue: 60% • Self return: 76% SmartCard Networking Forum

  28. Other RFID Library applications… • Improved stock management and tracking • Automatic sorting/conveyor systems • Counter-less library… • Unstaffed collections in other community buildings… • Handheld devices for public? • RFID library smartcards… SmartCard Networking Forum

  29. RFID library cards… • Mainly in Academic libraries so far… • Linked to access control, or other services… • Concern in some quarters about… Privacy SmartCard Networking Forum

  30. RFID in libraries – privacy concerns San Francisco Public Library, and elsewhere… • “Big Brother chip” – “Federal government will be able to track what private citizens are borrowing by clandestinely reading the tags from a distance via satellite or through other means…” SmartCard Networking Forum

  31. RFID and Libraries - privacy concerns • But… • Library RFID systems are “closed”… • No personal data on tags… • Tags are passive, with limited range • Nevertheless, concern about future developments SmartCard Networking Forum

  32. RFID and libraries – disadvantages? • Cost • Technology still developing • Standards still developing (but progress recently) • Lack of interoperability • No supply chain benefits so far (may never be?) • RFID only the front end – Library Management System mainly determines how service works… • Privacy concerns/public perception… SmartCard Networking Forum

  33. RFID and libraries…benefits Now: Improved customer experience Improved security of products Improved stock control Better use of staff time Potential: Supply chain efficiencies Interoperability Better stock control and management Even better customer experience… SmartCard Networking Forum

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