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Smart Borders – Towards Self-Service in Futere Border Crossing

Smart Borders – Towards Self-Service in Futere Border Crossing. Dr . Markus Heiskanen Laurea University of Applied Sciences. Why Smart Borders?. Mobility International flight travel increase annually ~ 5 % Cost-efficiency Resources of law enforcement will decrease

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Smart Borders – Towards Self-Service in Futere Border Crossing

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  1. SmartBorders – TowardsSelf-Service in FutereBorderCrossing Dr. Markus Heiskanen Laurea University of Applied Sciences

  2. Why Smart Borders? • Mobility • International flighttravelincreaseannually ~ 5 % • Cost-efficiency • Resources of lawenforcementwilldecrease • Facilities: no space for new gates • Profile of travelers • 99% of peoplearetrustedtravelers

  3. Theoretical basis • AgencyTheory • ActorNetworkTheory (ANT) • Self-Service Technologies (SSTs) • Service-DominantLogic for Marketing • CustomerRelationship Management (CRM) • Supply Chain Management (SCM)

  4. Self-Service Technologies (SSTs) • Technologization of securitysince 1980s • Customerscreate the service for themselves • Maketravelersresponsible for theirsecurity • Saving of time • Flexipleworkinghours • No placelimitations

  5. ”Service-Border” -concept • Widening the bordercontrol (BC) processspatially and temporally • BC startswhen a travelerbook a flight • Information of the travelerduring the process • Travelers makepre-bordercheck via SSTs • Bordercheck at the airport is doneusingremotecontroltechnology (RFID, CCTV) • Manualbordercontrolavailableifnecessary

  6. Advantages • Save of resources • Better User/Traveler experience • Save of time/no queues • Targetting of ’risk passengers’ • Spread of workflow of ICT –systems • Time for business

  7. Challenges • ’Panopticon’ • Surveillancesociety • Social sorting • Remote control • Profiling • Privacy

  8. Thanks for your interest  Email: markus.heiskanen@laurea.fi Phone: +358 406 350 335

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