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eContact Project Update PSSDC Sept 23, 2003

eContact Project Update PSSDC Sept 23, 2003. Today’s Objectives:. Review Progress since May Governance Strategy Gate 4 - Search Engine Analysis. Review. What is eContact?

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eContact Project Update PSSDC Sept 23, 2003

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  1. eContactProject UpdatePSSDCSept 23, 2003

  2. Today’s Objectives: • Review • Progress since May • Governance Strategy • Gate 4 - Search Engine Analysis PSSDC

  3. Review • What is eContact? • Based on Citizens questions for Business & General Services eContact will point the citizen to the correct contact point(s), across jurisdictions, across channels. • Accessible via jurisdictional web sites to agents & citizens • May PSSDC • Presented Project Plan at PSSDC in May • Discussed the Governance Challenge PSSDC

  4. Progress Since May • Project Approved through TBS, CIOB • Funding Approval of Federal portion expected Oct 2, 2003 • MOUs will be issued following that date to the participating provinces • Project Marketing Collateral Developed • Governance definition proceeding • Search Engine Analysis, Phases 1-2 complete PSSDC

  5. eContact Project Governance • Formalize role of SCOM • Current SCOM Membership PSSDC PSCIOC • Guy Gordon, Manitoba • Virginia Labelle, Yukon • Mary Tate, Ontario • Lori MacMullen, New Brunswick • Peter Bennett, Winnipeg • Nicole Barbeau, HRDC • Victor Abele, TBS • David Primmer, Manitoba PSSDC

  6. eContact GovernancePSSDC Sept 03 • Operational (Post Implementation) Governance • Need Authority from PSSDC to proceed • Recommend a specific committee (GCOM) • Fundamentally the same process as needed for ICCS • Suggested we use a shared process (Road Map) • Readdress this point following ICCS presentation PSSDC

  7. Technical Review – Gate 4 • Do we really need eContact? Can the same thing be accomplished using one of the other public websites that crawls the web for data? • If public websites do not offer precision, do government sites provide the accurate contact information a citizen needs? • If eContact is necessary, can it use a standard search engine instead of specialized search based on natural language processing (NLP)? PSSDC

  8. The Analysis • Gathered citizen questions from across the country, business and general • Tested public sites (Google, Yahoo etc.) • Tested government sites (federal, provincial, territorial) • The Result… No site, with either keyword or natural language technology could consistently provide contact information…why? PSSDC

  9. Rethink & Understand • Evaluation Criteria: • Primary: • Reliability/predictability/integrity is essential for acceptance and re-use • Secondary: • Colloquial language, navigation, comprehension, time to answer • Was our methodology flawed? • Why does eContact appear to work? • Sought a second opinion PSSDC

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