Enterprise Service Desk & Online Registrations

1. Enterprise Service Desk & OnlineRegistrations Dr. Richard M. Clark & Mr. Will Eames

2. Agenda • Introduction to Presenters • Business Process Overview • Raising Enquiries • Student Facing Registration (walkthrough) • Transfers • Module Diet Exceptions • Personal Details Maintenance • Enquiry Management

3. Registration(Stage 1 – Confirm Details)

4. Registration – Student Facing Screens

11. (Stage 1) Thank You

12. The Selection of Route section will be presented only if the student is on the LLB, Public Health or Business Administration programmes (where the student needs to select the route/specialism they wish to study).

14. (Stage 1) Programme Details Note: We will come back to the Transfer Requests feature later

15. Registration(Stage 2 – Courses/Modules)

16. (Stage 1) Completed By Student

22. As another example of an error message, the screen shown below illustrates how too many courses/modules have been chosen.

26. (Stage 2) Completed By Student

27. Raising an Enquiry (During Module Stage) Note: Opens a new web browser window

35. After raising an Enquiry via ESD

36. Registration(Stage 3 – Fees)

37. (Stage 3) Fees

38. Pay Fees

39. Paying Offline

44. Transfer Requests

45. Transfer Requests (end of Stage 1)

49. Transfer Requests - EMFSS (end of Stage 1)

50. ... If ‘Yes’ selected... (skip to Fees)