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Business Operations. Business Management. Today’s Objectives. We will i dentify workplace safety & security measures. We will a nalyze components included in policies & procedures manuals. We will i nterpret staff interrelationships illustrated in a variety of organizational charts .
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Business Operations Business Management
Today’s Objectives • We will identify workplace safety & security measures. • We will analyze components included in policies & procedures manuals. • We will interpret staff interrelationships illustrated in a variety of organizational charts.
Today’s Objectives • We will organize work teams. • We will apply time management concepts in scheduling and competing tasks. • We will investigate the impact of implementing quality control measures.
You set your goals.. …now what? How do you know if you are on track with your mission & vision statements and your company goals?
Action Plan • Once goals are set, you need an action plan. • An action plan describes how a goal will be achieved – it is a plan of action! • Business activities should be scheduled and assigned to achieve established action plans. • Responsibilities should be delegated to achieve established action plans.
You need action plans for… • Safety & security • Policies & procedures • Organizational charts / work teams • Quality control • …among other things
Workplace Safety & Security • Owners & managers must consider safety standards and threats to security. • Safety includes following OSHA regulations. • OSHA stands for occupational safety & health administration.
Workplace Safety & Security • Safety and security are ensured by: • Providing training for employees – can be formal or informal • Conducting regular inspections of equipment and work areas • Safety and security measures are put into place to protect: • Human resources (your employees) • Other assets such as property, equipment, etc.
Policies and Procedures Manuals • Training employees usually includes learning the company’s policies and procedures. • Policies are guidelines used in making decisions regarding specific, recurring situations within an organization • Procedures are lists of steps to be followed for performing certain work in daily operations of the business.
Organizational Charts • An organizational chart includes all employees, their working relationships, and occupational roles. • Depicts the structure of an organization • Includes direct lines of authority & responsibility
Line Organization • Top-management has complete control • Chain of command is clear and simple • Most frequently used for small businesses where the owner has complete control and distinction between managers / employees is clear Owner General Manager Shift Leader Shift Leader Employee Employee Employee Employee
Line-and-Staff Organization • Combines line organization with staff departments that support & advise • Multiple layers of management • Line Positions are directly involved in primary activities • Staff positions indirectly support line functions
Matrix Organization • Most complex organizational structure • Employees may be in one manager’s group but working on a project for another manager depending on their skills / expertise
Making Decisions for a Business Centralized Decentralized • Rely on one individual to make decisions and provide direction for the company • Common with small businesses • Several employees responsible for making business decisions and running the business • Rely on a team environment at different levels in the business
Organizing Work Teams • Organizing employees to work in groups toward a well-defined goal • Ad hocteams may be formed to address a specific issue at any given time • Other teams produce specific products or parts of a product. • Dyads are teams that work as liaisons between the customer and the supplier
Quality Control • Quality control is the process of inspecting products to ensure that they meet the required quality standards. • Checking completed products for faults • Achieved through inspection • Quality inspectors measure or test every product, samples from each batch, or individual samples at random.
Quality Control • The main objective of quality control is to ensure that the business is achieving the standards it sets for itself. • Perfection is not possible – there is always some variation. • Quality control involves setting standards for how much variation is acceptable.
