INfoExpress Courier: Questions and Information

2. Steven Schmidt Library Development Office Supervisor Indiana State Library Nick Brownlee Customer Care Manager NOW Courier, Inc.

3. What Questions Do You have About the INfoExpress Courier?

5. I N A Program of the Indiana State Library Infoexpress.IN.gov FO EXPRESS Delivery Service for Indiana Libraries RETURN BAG TO 315 West Ohio Street Indianapolis, Indiana 46202

7. +/- 400 Members Public Libraries 61% Academic Libraries 22% School Libraries 9% Institutional Libraries 5% Special Libraries 3% Academic Libraries Public Libraries Special Institutional School Libraries

8. Service Days 40 % 28 % 16 % 15 % 1 % 2 Day Service 1 Day Service 3 Day Service 5 Day Service 4 Day Service

9. 1 Days to 1 Days 1 Days to 5 Days 2 Days to 2 Days 2 Days to 5 Days 3 Days to 3 Days 3 Days to 5 Days 4 Days to 5 Days 5 Days to 1 Days 5 Days to 2 Days 5 Days to 3 Days 5 Days to 4 Days 5 Days to 5 Days

11. 64% of all deliveries were made in Two (2) days or less

12. 84% of all deliveries were made in Four (4) days or less

13. Service Days 40 % 28 % 16 % 15 % 1 % 2 Day Service 1 Day Service 3 Day Service 5 Day Service 4 Day Service

14. 2017-2018 Rate (Effective 1 July 2017) Daily Rate $ 625 Regular Rate 1 Day-a-week service Subsidized $ 100 2 Day-a-week service $ 725 3 Day-a-week service $1,350 4 Day-a-week service $1,975 5 Day-a-week service $2,600 Same Cost as Last Year!

15.  1st Day Subsidies • Virtually all Indiana libraries qualify for the 1st Day InfoExpress subsidy $100 a year vs. $625 a year • Exceptions: • Out of Standards Public Libraries • Branches of libraries

16. 2017-2018 Rate (Effective 1 July 2017) Daily Rate $ 625 Resource Sharing Rate Regular Rate 1 Day-a-week service Subsidized $ 100 Subsidized $ 100 2 Day-a-week service $ 725 Subsidized $ 300 3 Day-a-week service $1,350 $ 925 4 Day-a-week service $1,975 $1,550 5 Day-a-week service $2,600 $2,175 Same Cost as Last Year!

17.  2nd Day Subsidies (Resource Sharing Subsidy) • A partial subsidy for a 2nd day of service is available for libraries who meet any of the following resource sharing criteria: Libraries who • Libraries who subscribe to 5-day-a-week InfoExpress service or • Libraries who subscribes to OCLC ILL subsystemor • Libraries who are net lenders (# lends / # borrow = > 1.0) or • Libraries who participate in Evergreen Indiana and who subscribe to two (2) or more days of InfoExpress service.

18. New Public Library Standards Minimum standards for public libraries 590 IAC 6-1-5 (aa): “Libraries shall participate in the statewide delivery service managed by the Indiana state library with a minimum of one (1) day per week of service for each two thousand (2,000) packages shipped or received per year, based on the previous year's total volume.” • New Standards • Less than 2,000 per Year 1 Day Minimum • 2,000 to 3,999 per Year 2 Days Minimum • 4,000 to 5,999 per Year 3 Days Minimum • 6,000 to 7,999 per Year 4 Days Minimum • 8,000 or more per Year 5 Days Minimum • Old Standards • Class A Libraries Minimum 3 Days • Class B Libraries Minimum 2 Days • Class C Libraries Minimum 1 Day • Other libraries ????

19. 2017 Bookmark Contest Winners Sloane Bashor, Age 6 Kaeli Slone, Age 8 Grand Prize Winner Isston Phillips, Age 10 Braylea Grace Burke Age 9 Hannah Kuebler, Age 7

20. What Questions Do You have About the INfoExpress Courier?

21. Question: Question: Should we call or email and request special pickup for miss-shipped items? What about a ‘Hey, my dock is blocked’ message? How do I notify the driver of local problems? We always prefer that you send an email to InfoExpress@library.in.gov for any changes or problems. That way we have a record of all requests and can follow up on them.

22. Question: Question: Should we call or email and request special pickup for miss-shipped items? What about a ‘Hey, my dock is blocked’ message? How do I notify the driver of local problems? We

23. Question: Question: Any way to make it more difficult to accidently send items to the wrong, similarly-names libraries? (i.e.- Huntington/Huntingburg?) We

24. Question: Question: Why can’t the Terre Haute area keep drivers? We have lost another driver. We

25. Question: Question: Can we visit the courier hubs as a group? I understand that this happens in Michigan. We

26. Question: Question: How long does it really take for bags to arrive to their destination? We

27. Question: Question: How many drivers do you really have? It seems like the drivers are different every day. We

28. Question: Question: How many drivers do you really have? It seems like the drivers are different every day. Why aren’t drivers not really trained in their areas, especially where they take bags in their areas? We

29. Question: Question: Can Library codes be added rather than having to type the name or part of the name when printing labels? (Please check the Jasper Co and Jasper Dubois aren’t the same.) We

30. Question: Question: I am having a problem with a library in the South Bend area. (3 weeks transit) Items are overdue before I receive it. Is it the library or the hub? We

31. Question: Question: What updates are you looking for in the future? ub? We

32. Question: • Question: I’m still finding slower turnaround times (3-days) from a library within our own hub. Why is that? We

33. Question: • Question: Don @ Now Courier. Now Courier has been the best service. All our delivery people have been great. Keep up the good job! • Always glad to hear it!