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LISTENING

LISTENING. The Too Often Forgotten Part of Communication. The Listening Process. How is listening different from hearing? Raise your hand to offer a response. Hearing vs. Listening. Hearing is the act of receiving _______ .

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LISTENING

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  1. LISTENING The Too Often Forgotten Part of Communication

  2. The Listening Process • How is listening different from hearing? • Raise your hand to offer a response

  3. Hearing vs. Listening • Hearing is the act of receiving _______. • Listening is a more complicated process… it includes receiving, interpreting, evaluating, and responding to messages. • In public speaking, we are focusing on listening to other people, not just hearing them.

  4. Receiving • 1. Involves hearingandseeing, using both your ears and your ______ to gather information. • Your eyes read the nonverbal cues such as facial expressions,________, eye movement, and body language. • Your ears take in the vocal tones, data from words, and expression of the speaker.

  5. Interpreting • After receiving the message, you use your own experience to interpret or make ______ out of the message being sent by the speaker. • Nonverbal cues may help you figure out the meaning, but sometimes you may not have the correct interpretation of the message.

  6. Evaluating • After you figure out the meaning (this is called “interpreting” the message), you need to the message to your own ideas and feelings about the subject. • You decide if you agree or disagree with the message, or if you need more information. • As you listen to the message you may think, “That’s so true,” or “I completely disagree,” or if you aren’t paying attention, “darn, the Steelers are absolutely embarrassing again this year.”

  7. Responding • The listener responds to the message to show the speaker that his/her message has been _______. • Effective communication needs a listener’s response. • A lack of response frustrates most speakers. • Responses come in a number of forms: • Nonverbal responses such as nodding one’s head, smiling, or making eye contact with the speaker • Verbal responses such as asking questions, giving feedback, or answering the speaker’s questions

  8. Types of Listening • What are a few different types of listening? • Raise your hand if you’ve heard of specific listening types

  9. Informational listening • Listening to get information. • Ask questions to find out what the listener needs to know. • Examples: Take notes in class, take phone messages, pay attention to student speeches that inform or demonstrate, and even watch __________ to learn about news, sports, history, etc.

  10. Critical listening • Listening so that you can think about an informative or persuasive message and make decisions about your findings. Separate fact from ________ and check out the source of the message. • Examples: • When listening to an argumentative speech ask yourself questions about the message being communicated. • When you watch or hear political ads ask yourself who is the source of the information and why is this source saying this.

  11. Creative listening • Listening where you use an active imagination as you interpret a message. Visualize images in your mind when hearing a story or listening to a song. Figure out _____ _____to solve problems. • Examples: -Forming mental pictures when listening to a book being read -Being aware of your feelings as you connect to a song’s emotional tone lyrics

  12. Empathetic listening • listening to another’s ________. • This requires patience and caring. • Give feedback such as eye contact, head nodding, or a hand on the person’s shoulder • Try to figure out what the person is saying (or not saying) and askquestions to help you understand their message. • Examples: Talking to a friend, being a camp counselor, connecting with a character’s life situation in a movie or book, understanding a speaker’s personal experience. • Don’t be this person:

  13. LISTENING, part 2 The Too Often Forgotten Part of Communication

  14. Barriers to Listening • What is a BARRIER to listening? • Define it.. • Give examples of barriers… • Raise your hand to share your thoughts

  15. Barrier to Listening DEFINED • - a barrier is something that PREVENTS a speaker’s message from being received • -a barrier can be any number of different things

  16. External Barriers • are DISTRACTIONS in the environment • Can you think of any examples of external barriers now that you know the definition? • Raise your hand…

  17. Examples of External Barriers • Cell phone ringing • Insect buzzing • People talking • Tapping of pen on desk • Police sirens outside

  18. Speaker Barriers • What are some listening barriers a speaker creates him or herself? • Can you think of any examples? • Raise your hand…

  19. Examples of Speaker Barriers • Distracting appearance/manner of the speaker • Saying “like”, “um” a lot • Playing with hair, jewelry, fingers while speaking • Appearance that draws attention away from speech (such as dirty clothes, pink hair, neon yellow pants)

  20. More Speaker Barriers • Prejudice > speakers who ANGER the audience through unfair viewpoints that are offensive • Lack of Believability > speaker doesn’t appear credible… doesn’t seem to know what he/she is talking about

  21. Listener Barriers • What are some barriers to a message being received that a listener creates him or herself? • Can you think of any examples? • Raise your hand…

  22. Examples of Listener Barriers • Internal distractions (thoughts, feelings fatigue, pain, illness) • Lack of Knowledge (message is confusing due to lack of prior knowledge on the subject being discussed…listener is confused) • Personal Beliefs (listener may not have an open mind and is closed off to listening about a certain subject)

  23. Guidelines for Good Listening • Watch for nonverbal cues from the speaker • Put yourself in the speaker’s shoes an see his/her point-of-view • Avoid distractions and stay focused on listening intently • Respond to the Speaker…nod your head, laugh where appropriate, smile, make eye contact

  24. Good Listening… Continued • Apply ideas being spoken about to yourself...think about your own life • Review the speaker’s main points in your own mind

  25. REMEMBER THIS… • Listeners have the ADVANTAGE… • Most people SPEAK at a rate of 120-180 words per minute • Most people LISTEN at a rate of up to 400 words per minute You have the ADVANTAGE over the speaker…so you can do several of these guidelines for good listening at once!

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