Revolutionising Facility Management Services Through Internet of Things - Is Your Facility Ready?

1. REVOLUTIONIZING FM SERVICES THROUGH IOT: IS YOUR FACILITY READY? Dr. Mazlan Abbas CEO - REDtone IOT Sdn Bhd Email: mazlan.abbas@redtone.com Building Maintenance Conference 2016 Sept. 22, 2016

2. WHAT DO THEY HAVE IN COMMON?

3. THE NEED TO CONNECT ASSETS Monitoring of Assets – Typical Everyday Questions I need to maintain the quality of my goods. Am I healthy? Who is the intruder? When is my next bus? Can I reduce my electricity bill? Where can I park? What IF we can connect ALL these assets and get the answers to ALL these questions?

4. TECHNOLOGIES THAT ENABLE IOT IPv6 Cheap sensors (50% cheaper) Cheap bandwidth (40x cheaper) Big data (unstructured data) For the Past 10 Years Cheap processing & smarter (60x cheaper) Ubiquitous wireless coverage (free wifi) Smartphones (personal gateway)

5. [Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]

6. [Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]

7. [Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]

8. DELIVERING REAL BUSINESS OUTCOMES 1. Managing: How can IOT help me manage my assets more effectively, become more operationally efficient, reduce my costs, and/or increase my throughput? 2. Monetizing: How can IOT help me generate additional revenues from the assets that are already in my business, or help me uncover new product opportunities? 3. Extending: How can IOT help me transform my business into a services business – one where I can develop meaningful product- oriented and customer-oriented relationships, increase my customers’ loyalty, and generate additional service-related revenues?

9. UNDERSTANDING PAHSES OF IOT MATURITY

10. UNDERSTANDING IOT MATURITY Autonomous Control Optimization Monitoring

11. MONITORING Vehicle Tracking

12. CONTROL Security Lock Immobilizer

13. OPTIMISE Best Route Safe Fuel Optimize Engine

14. AUTONOMOUS Self-Driving Safe-Driving

15. ENVIRONMENTS Manufacturing 35% of manufacturers already use smart sensors. 10% plan to implement them within a year, and 8% plan to implement them within 3 years, according to PwC Oil, gas, and mining In five years, it is predicted that 5.4 million IoT devices will be used on oil extraction sites. BI Intelligence said that these devices will primarily be internet- connected sensors used to provide environmental metrics about extraction sites. Transportation Connected cars are a top IoT device. We estimate there will be over 220M connected cars on the road by 2020. Insurance A survey has found that 74% of insurance executives believe the IoT will disrupt insurance within the next five years. 74% also plan to invest in developing and implementing IoT strategies by 2016, according to an SMA Research survey. [Source: http://www.cbronline.com/news/internet-of-things/m2m/smart-connected-always-on-10-huge-iot-impacts-on-10-huge-sectors-4709736v]

16. ENVIRONMENTS Defense We estimate spending on drones will reach $8.7B in 2020. In addition, 126K military robots will be shipped in 2020, according to Frost & Sullivan. Connected Home smart meters are already a reality, and from the 313 million installed in homes worldwide in 2013, Navigate Research predicts that number to jump to 1.1 billion by 2022 Agriculture We estimate 75M IoT devices will be shipped for agricultural uses in 2020, at a 20% CAGR. These devices are primary sensors placed in soil to track acidity levels, temperature, and variables that help farmers increase crop yields. Food Services With the world population on the rise, IoT will help to keep food production levels at good pace. BI Intelligence estimates 75 million IoT device installations for agricultural uses by 2020, at a 20% CAGR. [Source: http://www.cbronline.com/news/internet-of-things/m2m/smart-connected-always-on-10-huge-iot-impacts-on-10-huge-sectors-4709736v]

17. ENVIRONMENTS Infrastructure We estimate municipalities worldwide will increase their spending on IoT systems at a 30% CAGR, from $36B in 2014 to $133B in 2019. This investment will generate $421B in economic value for cities worldwide in 2019. Utilities Energy companies throughout the world are trying to meet the rising demand in energy. To do this, they will be installing nearly 1 B smart meters by 2020. Retail Beacons, paired with mobile apps, are being used in stores to monitor customer behavior and push advertisements to customers. In the US, we estimate $44.4B will be generated from beacon triggered messages. Hospitality 31% of hotels use next-generation door locks, 33% have room control devices, 16% have connected TVs, and 15% use beacons throughout the hotel, according to Hospitality Technology’s 2015 Lodging Technology survey. [Source: http://www.cbronline.com/news/internet-of-things/m2m/smart-connected-always-on-10-huge-iot-impacts-on-10-huge-sectors-4709736v]

18. ENVIRONMENTS Logistics Tracking sensors placed on parcels and shipping containers will help reduce costs associated to lost or damaged goods. In addition, robots such as Amazon Kiva robot, help reduce labor costs in warehouses. Healthcare We estimate 646M IoT devices will be used for healthcare by 2020. Connected healthcare devices can collect data, automate processes, and more. But these devices can also be hacked, thereby posing a threat to the patients who rely on them. Banks There are nearly 3M ATMs installed globally in 2015, according the World Bank. Some teller-assist ATMs provide live-stream video of a teller for added customer support. Smart Buildings 43% of building managers in the US believe the IoT will affect how they run their building within the next 2 to 3 years, according to a survey from Daintree Networks. [Source: http://www.cbronline.com/news/internet-of-things/m2m/smart-connected-always-on-10-huge-iot-impacts-on-10-huge-sectors-4709736v]

19. IOT APPLICATIONS -SIGNS OF FAILURE Manufacturing Plants Power Plants Social Infrastructures Networks Quality in trains and aircrafts etc

20. IOT APPLICATIONS -FORECASTING Churn Management Product Demand Power Demand Quality Deterioration Fair Price

21. Where do we start? TAKING THE FIRST STEP IN IOT JOURNEY

22. CHALLENGES THAT WE ARE FACING 1. Improving reliability and efficiency 2. Ensuring operational continuity 3. Managing the increasing complexity of buildings 4. Merging legacy building and systems 5. Maintaining aging infrastructure 6. Improving reporting and compliance 7. Challenge of “doing more with less.”

23. WHAT WE WANT TO ACHIEVE 1. More effective asset management 2. Operational efficiencies from better building usage 3. Environmental efficiencies including less consumption of energy 4. Procurement efficiencies ultimately leading to greater return on investment. 5. Compliance adherence – fully auditable evidence-based data sets 6. Demonstrate innovation and thought leadership to clients

24. IDENTIFY BUSINESS CASE YOUR IOT JOURNEY STARTS HERE Service enablement Delivering on a service-level agreement (SLA) such as uptime or deploying a service call before the customer knows there is an issue. Sales enablement Understanding customers and how they’re using the product, which allows for upsell/cross sell opportunities and automated sales of add-on products. Feature enablement Creating a product with a new, connected feature that is appealing to customers.

25. DATA OWNERSHIPS Personal / Household Private Public Commercial Sensor Data Provider

26. IOT MAKE SENSE WHEN YOU BLEND THE DATA Waste Home Health Transport Office Creating New Compound Applications

27. VALUE IS CREATED BY MAKING SENSE OF DATA More Important Wisdom Evaluated understanding WHY Appreciation of Understanding Knowledge HOW Answers to questions. Answers to WHO WHAT Information questions WHEN WHERE Less Symbols Data Important

28. VALUE PYRAMID FOR SMART ROOM More Important Wisdom N/A Why the room is not fully utilize? Understanding How to optimize the room? How to ensure security? Knowledge Who is currently using the room? What is the utilization? Where is the empty Information room? When is the idle time? Less Data Important Empty (0), Full (1)

29. DELIVERING THE WHOLE IOT PUZZLE Biometric Ultrasonic Temp Humidity Pressure Motion Position Light Image WiFi Sensors SigFox IOT Middleware Applications Internet Motor Switch Lighting Valve Actuators LoRa 2G/3G/4G Analytics

30. EXAMPLE USE CASE –IOT IN OFFICES OR MEETING ROOMS

31. EXAMPLE -HOT DESK MONITORING http://www.occupeye.com

32. WASHROOM-USAGE & CLEANING ATTENDANCE MONITORING

33. OTHER EXAMPLES • Washroom: Consumables Tracking – (Hand towels, Soap Dispensers, Air Fresheners, Hand Sanitiser etc). Proximity sensors on dispensers can monitor consumable levels, and replenish based on real-time data. This can optimise (and often reduce) the number of checks and refills carried out by the maintenance team. • Waste Bin Levels – Proximity detection sensors can be used to monitor and create a work schedules when bins need emptying. This provides cleaning efficiency improvements, as well as better client satisfaction. • Asset Maintenance – Condition based maintenance for building assets such as air handler / fan units. Regular maintenance service checks are manually intensive and costly – often in hard to access areas that are not convenient to inspect, or hook up to traditional BMS systems. There is an increased risk to lone workers with ladders often required for access. Using simple retro-fit vibration/pressure differential sensors, it is possible to monitor the efficiency of an asset, predict time-to-failure, and service/replace parts only when necessary.

34. CONCLUSION

35. THANK YOU REDtoneIOT @REDtoneIOT • EMAIL: mazlan.abbas@redtone.com • TWITTER: @mazlan_abbas • FACEBOOK: www.facebook.com/drmazlanabbas • LINKEDIN: my.linkedin.com/in/mazlan/ • SLIDESHARE: www.slideshare.net/mazlan1 • ABOUT ME: about.me/mazlan.abbas