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Listening and Delivery

Listening and Delivery. Five Step Process of Listening Functions of Listening Barriers to Effective Listening Strategies to Improve Listening Types of Delivery. Listening Defined. The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

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Listening and Delivery

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  1. Listening and Delivery Five Step Process of Listening Functions of Listening Barriers to Effective Listening Strategies to Improve Listening Types of Delivery

  2. Listening Defined • The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

  3. Five Step Process • Attending • Understanding • Remembering • Analyzing • Responding

  4. Attending • Defined- The process of selecting and focusing on specific stimuli from the countless stimuli that reaches our senses. • We must train ourselves to attend to what people are saying regardless of our interests or needs. • Three techniques to help focus our attention: 1)Get Physically and Mentally ready to listen 2)Make a complete shift from speaker to listener 3)Hear a person out before you react

  5. Understanding • Defined- Decoding a message accurately to reflect the meaning intended by the speaker. • Practice Active Listening to ensure accuracy • Three Active Listening Devices: 1)The Question 2)Paraphrasing 3)Empathy Statements

  6. Remembering • Defined- Retaining Information; being able to retain information and recall it when needed. • Three Techniques: 1)Repeat Information 2)Construct Mnemonics- Ex. BASMOQN 3)Write it Down

  7. Analyzing • Defined- The process of evaluating what you hear in order to determine truthfulness. • Listen critically • Separate facts from opinions and recognize sarcasm, etc.

  8. Responding • Defined- Give comfort; help people feel better about themselves and their behavior when warranted. • Realize that sometimes others just want us to listen. • Encourage, reassure, bolster, soothe, or console through supportive responses. • Avoid being a “buzz killer”

  9. Functions of Listening • Comprehensive- To Understand • Critical- To Evaluate • Appreciative- For Pleasure • Empathetic- To be Supportive

  10. Barriers to Effective Listening • Noise- Physical, Psychological, Physiological and Semantic • Problems with the Speaker (Messenger) • Problems with the Message

  11. Poor Listening Habits • Pseudo Listening- Giving the appearance of listening when not. • Selective Listening- Responding only to the part(s) that interest you; rejecting everything else.

  12. Strategies to Improve Listening • Improve your Motivation to Listen • Block out distractions and noise • Listen to both the verbal and nonverbal messages • Take Notes • Keep an open mind and withhold evaluation • Listen with empathy • Offer feedback and utilize active listening

  13. Delivery • Three P’s: 1)Prepare 2)Practice 3)Present • Importance of Nonverbal signals and Mannerisms- one can show involvement, passion, enthusiasm, and personality.

  14. Four Types of Delivery • Impromptu- No time to prepare, get up and speak • Memorized- Recite from memory, not conversational. Dangerous if you lose your place. • Manuscript- Read from notes or a script. Little eye contact unless manufactured. • Extemporaneous- Not memorized with every work planned out, rather conversational and prepared to where can maintain organization and flow.

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