ICT for Library and Information Services

1. ICT for Library and Information Services Tim Dosen Otomasi Perpustakaan Program Studi Perpustakaan dan Informasi

2. Learning Objectives • Understand how conventional Library and Information Services (LIS) can be delivered more efficiently and effectively by using Information and Communication Technologies (ICT). • Familiarize yourself with the new ICT enabled LIS, particularly in a web based environment, and • Generally understand how common ICT tools can be applied to provide new innovative services.

3. Scope • Impact of ICT on Services • ICT Enabled Conventional LIS • Library Catalogue • Information Services- Reference Service, Bibliography, Current Awareness • Document Delivery • Interlibrary loan and union catalogue • Audio Visual Services • Customer Relations and User Education • ICT Based New LIS • Internet Access • Access to web-based resources: • E-journals, E-books, Course ware, Patents……… • Subject Gateways • Developing and delivering local resources

4. Impact of ICT on Services • ICT has had impact on all spheres of life • Typical Characteristics of Service activities • Intangibility, inseparability, heterogeneity and Perishability • Dimensions of Services Management (7 Ps). Product, Price, Promotion, Place, Process, People, Physical Evidence • Typical characteristics and dimensions of services have made impact of ICT on Services more profound. • 4 Es: Economy, Ease, Extension, Efficiency

5. What do you mean by ICT? ?

6. Some of the impacts of ICT on LIS • Global reach • 24/7 availability • Direct to end-user • Cost effectiveness • Change of role of Librarian from intermediary to facilitator

7. ICT Enabled Conventional LIS • ICT Enabled Conventional LIS • Library Catalogue • Remote User Services • Information Services- Reference Service, Bibliography, Current Awareness • Document Delivery • Interlibrary loan and union catalogue • Audio Visual Services • Customer Relations and User Education

8. Library Catalogue • Online Public Access Catalogue • Multiple search • Multi-user • Remote access • Fast updating, and retrieval • Variety of output formats • Data exchange and sharing • No separate efforts required for creating catalogue • More information • Additional services

9. Library Catalogue • Web OPAC • Uses common web browser (instead of client software) • Can be accessed via internet (comp. LAN) • Can run independent of library management system

10. Example:Web OPAC

11. User Services • Renewal • Recall • Reserve • Register Membership • E-reserve • E-books loan • Request for book lists • User guides

12. Information Services Impact • Information products • Formats, • contents and • methods of production & delivery of information products, • New business model for use of information products. • Requires procedural and infrastructural changes and cost implications in Libraries. • Emergence of Internet as the largest repository of information and knowledge. • Extinction or significant transformation of some of the conventional information services such as press clippings, contents pages, company information etc. • Use of new tools and technologies for storage, retrieval and dissemination of information. • Transformation of role of LIS professional as the subject specialist and end-user gets directly involved in the information work and consequent need for new skills. • Shift from physical to virtual services that offer convenience of time and location for access to services.

13. Example: New Information Products

14. Reference Service • Use of common asynchronous tools email, subject gateways, FAQs, electronic libraries • Interactive tools chat, virtual classroom, VRS • Ask-a-librarian

15. Example- ask-a-librarian http://www.calvin.edu/library/askalibrarian.stm

16. Bibliographic Service • Quality and range of Contents • Search range and speed: browse, limit search, full text search, embedded links, specialized search engines, intelligent searching • Output formats • Transmission and repackaging • Customization and SDI

17. Current Awareness Service & SDI • Simple > complex • Reusability, repeatability • Customization: Contents, presentation • Delivery: Online, Hybrid, Offline • Formats: scalable, links, customization • Compilation: automatic, cooperative, end user

18. Example of email based CAS • __________________________________________________________ MIT's Technology Review Tuesday UpdateDecember 21, 2004 ___________________________________________________________ Inside Today's Update:+ Weeding Out Bacteria+ Wireless on Wheels+ Indian Tech City Turns to Microsoft for E-Governance+ Army's New Simulation Weds Video Games, Hollywood Sound Stage___________________________________________________________ Weeding Out BacteriaAustralian seaweed may hold the key to slowing down drug-resistant bacteria, which have increasingly frustrated the medical profession. By Kristen Philipkoski.http://www.technologyreview.com/articles/04/12/wo_philipkoski122104.asp?trk=nlWireless on WheelsAutomakers are loading new cars with an array of wireless communications and computing technologies, known collectively as telematics. By Stacy Lawrence.http://www.technologyreview.com/articles/05/01/issue/forward50105.asp?trk=nlIndian Tech City Turns to Microsoft for E-GovernanceMicrosoft convinces the Bangalore government to use its proprietary software, briefly stemming the tide of international governments turning to open-source software.http://www.technologyreview.com/articles/04/12/ap_5122004.asp?trk=nlArmy's New Simulation Weds Video Games, Hollywood Sound StageMilitary simulations, which have grown into a $2 bilion cottage industry, are now essential to training personnel who are headed for unknown battle grounds.http://www.technologyreview.com/articles/04/12/ap_6122004.asp?trk=nl

19. Document Delivery • Holding lists • Full text Electronic Journals • Aggregators services • Internet • Automated document delivery services (ArtTel) • Local hosting of contents

20. Inter-Library Loans and Union Catalogues • Centralized Union Catalogues • Online updating by partner libraries • Automatic updating (harvesting) • Offline updating • Distributed catalogues • Distributed Searches through Single interface • Automated ILL systems • Third party, ILMS, online/email based ILL request

21. Audio Visual Services • Format: Analogue> Digital • Storage medium, life • Transmission, exchange and sharing • Access: Players, Desktop, Internet • Multimedia

22. Customer Relations and User Education • Communication medium • Listserv, Chat rooms, virtual communities, virtual tours • Online feedback systems: surveys • Bipolar to dynamic communication: Peer to peer communication • Educational Technology

23. ICT BASED NEW LIS • Internet access • Access to E-resources • Subject Gateways • Digital libraries of local contents

24. E-resources • E-journals • E-books • ETD • Patents • Standards • Course material • …. • …..

25. Example E-journal

26. Subject gateways • List of carefully selected and evaluated electronic resources arranged by broad and sub subject groups. • Provides links to the sources • May include comments and information on quality of information and access rights • Usually on Library web page • Advance gateways could provide search features

27. Example of Subject Gatewayhttp://www.lib.vt.edu/dsp/index.php?action=ViewResource&subject=19

28. Digital Libraries and archives • Preservation and storage • Use • Digitization of print documents • Organization of electronic documents • Access control • Other services

29. THANK YOU