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Embrace a cause worthy of commitment, create space for initiative and encourage adventures. Show respect, grace, integrity, and humanity in providing excellent service to clients and extended family. Emphasize servant leadership and hire resilient, passionate people. Try new things, wow others, and enjoy the journey while pursuing a mission that rocks the world.
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Cause(worthy of commitment)Space(room for/encouragement for initiative)Decency(respect, humane)
Cause(worthy of commitment)Space(room for/encouragement for initiative-adventures) Decency(respect, grace, integrity, humane)service (worthy of our clients’ & extended family’s continuing custom)excellence (period)
Cause(worthy of commitment)Space(room for/encouragement for initiative-adventures) Decency(respect, grace, integrity, humane)service (worthy of our clients’ & extended family’s continuing custom)excellence (period) servant leadership
Hire Great People(Resilient, Passionate)Try a Lot of Stuff(S.A.V./R.F.A.)all “wow” all the timeEnjoy It While It Lasts
Tom’s “Change Rules”Cause. (pissed off.)Try it. (S.A.V.)Fail. Forward. Fast.Quests. Demos. Heroes. Stories. Boonies. (Parallel universe.)<12.Just Say No: Normal.Attitude>Ability.Wow. “Insanely great.”Sell! Sell! Sell!Master politics!
pursue a mission that rocks the world (Pharmaceuticals, Moldy basements)Hire awesome/weird People for 100% of jobs (Resilient, Passionate) (Wegmans) (Women RULE!)give ’em lots of room to experiment, fail, growmake “respect” “decency” “integrity” our watchwordstryaLot of Stuff, fast tempo(S.A.V./Screw Around Vigorously, R.F.A./Ready. Fire. Aim.)Emphasize revenue(Organic growth, Sales/“Top line” rules)have fun/exude joydemand excellence/Makeaccountability instinctive(“Insane” standards for our mates’ and community’s sake)never, never forget the “it” (It’s the PRODUCT, Stupid.) (25!)be “of [‘gaspworthy’] service” (Cirque du Soleil is our standard— “even” in finance.) (My customer is my partner.) (Remember “She”; remember “Me.”) (“Servant”/“Host” Leadership)Have effective/imaginative/minimalist infrastructure(K.I.S.S./Keep It Simple, Stupid) (Systems/No bull: beauty, grace, elegance) re-imagine as “routine” ”enjoy It WhileItLasts
try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it. Screw it up. Try it. Try it. Try it.
READY.FIRE!AIM.Ross Perot (vs “Aim! Aim! Aim!”/EDS vs GM/1985)
Paul Allaire/Xerox:“We are in a brawl with no rules.”TP:“There’s [literally] only one possible answer … Screw Around Vigorously!
“You miss 100% of the shots you never take.”—WayneGretzky
try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it.Screw it up. Try it. Try it. Try it.
“You must bethe change you wish to see in the world.”Gandhi
“The onething you need to know about sustained individual success: Discover what you don’t like doing and stopdoing it.”—Marcus Buckingham, The One Thing You Need to Know
“A year from now you may wish You had started today.” —Karen Lamb
“Nothing is so contagious as enthusiasm.”—Samuel Taylor Coleridge
Conrad Hilton, at a gala celebrating his life, was asked, “What was the most important lesson you’ve learned in you long and distinguished career?” His immediate answer: “remember to tuck the shower curtain inside the bathtub”
“Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”—Henry Clay
The Manager’s Book of Decencies: How Small /gestures Build Great Companies.—Steve Harrison, Adecco
Axiom #65:(1)It’s always about relationships.(2)Sweat the small stuff—and the big stuff will take care of itself.
Relationships(of all varieties):THERE ONCE WAS A TIME WHEN A THREE-MINUTEPHONECALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.
“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president.He was seriously interested in who you were and what you had to say.” Sara Lawrence-Lightfoot, Respect
“The [Union senior] officers rode past the Confederates smugly without any sign of recognition except by one. ‘When General Grant reached the line of ragged, filthy, bloody, despairing prisoners strung out on each side of the bridge, he lifted his hat and held it over his head until he passed the last man of that living funeral cortege. He was the only officer in that whole train who recognized us as being on the face of the earth.’*” *quote within a quote from diary of a Confederate soldier
“The deepest human need is the need to be appreciated.”William James
“Be kind, for everyone you meet is fighting a great battle.”—Philo of Alexandria
“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”—Dale Carnegie
“He had done nothing to sell me on his business, yet he had given me the most powerful sales pitch of my life.Because his sole concern had been my welfare and the success of my business.”—Jim Penman, on learning how to sell (What Will They Franchise Next? The Story of Jim’s Group)
“If you don’tlisten, youdon’t sell anything.”—Carolyn Marland/Managing Director/Guardian Group
“Ph.D. in leadership. Short course: Make a short list of all things done to you that you abhorred. Don’t do them to others. Ever. Make another list of things done to you that you loved. Do them to others. Always.”— Dee Hock
“You do not merely want to be the best of the best.You want to be considered the only ones who do what you do.” —Jerry Garcia
“A man without a smiling face must not open a shop.”—Chinese Proverb
