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Enhancing California's Service Integration: New Online Solutions for Agencies

This update outlines the progress on modernizing California's service systems through the CA Master Services Portal and the integration of various architectural tiers. The project aims to provide seamless online services for citizens and businesses, improving collaboration among agencies and external service providers. Notable components include service integration infrastructure, content syndication, multi-channel accessibility, and identity management. Key milestones encompass stakeholder workshops and the preparation of a Request for Proposal (RFP) for continued enhancements.

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Enhancing California's Service Integration: New Online Solutions for Agencies

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  1. Long Term Solutions Update Karan Marsh Karan.marsh@dts.ca.gov

  2. CA Service Centers Architectural Tiers Service Interfaces New Online Services from select large agencies or eService COE Service Consumer & Service Provider Dept. & Agency Modernized and Web Enabled legacy systems Citizen or Business Employees Tier 1: CA Master Services Portal (Gartner Focus) External Service Providers (e.g. Credit Bureau) Tier 2: Service Integration Infrastructure ESB or IB Tier 3: Service Providers

  3. Content Services Syndication Web Content Mgmt. Multi-Media Content Content Meta Data Reference Architecture – Logical Services View G2E – Employee Service Center (Out of Scope) G2C – Citizen Service Centers G2B – Business Service Centers Shared Services Portal Services Portal Ecosystem Admin & Ops Integration Services Collaboration Services Presentation Services Identity & Access Mgmt Orchestration Portlets Calendaring Wiki Engine Session Mgmt. Internationalization Accessibility Portal Admin & Ops Payment Engine Inter-portlet Communication Application Assembly Chat / IM Blog Engine Presentation Mgmt. Personalization Multi-Channel / Device Directory Admin & Ops CRM Search Services Application Services Authentication Admin & Ops Video Streaming Taxonomy Index BI / Dashboarding Survey Engine Access Mgmt Admin & Ops Search (external – Google) News Engine E-Forms Auditing & Reporting Applications / Services may be consumed by the portal through adaptors / APIs or through an Enterprise Service Bus - the definition of service modules is out of Scope of this project. Enterprise Service Bus (Out of Scope) Web Applications WebContent Non-Web Based Apps Legacy Apps - Mainframe Web Services Departments

  4. Timeline • 10/08/06 - Kicked off engagement with Gartner • 11/22/06 - Completed Key stakeholder interviews. • 2nd week of December - Business Stakeholder Workshop to confirm biz requirements. • 2nd week of December - Technical Stakeholder Workshop to confirm tech requirement. • 1st week in January – Needs Assessment and Alternative Analysis workshop – both Business and Technical stakeholders. • Spring – RFP ready for release.

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