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Intervention Training Needs

Intervention Training Needs. Sanda Kaufman in consultation with Carole Close & Robert Gudgel March, 1998. Intervention Team Goals. Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union:

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Intervention Training Needs

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  1. Intervention Training Needs Sanda Kaufman in consultation with Carole Close & Robert Gudgel March, 1998

  2. Intervention Team Goals Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union: Form an Intervention Team to facilitate the resolution of problems at the school level between CTU bargaining unit members and school administration, to: • improve working relationships • enhance the educational environment Sanda Kaufman 2

  3. Intervention Team Specs Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union: • Receive training in: • conflict resolution • group problem solving • other relevant techniques • Report findings/recommendations to the LMC Sanda Kaufman 3

  4. Assumptions • Problems that call for intervention: • teacher - administration • teacher- teacher • Begin with pilot at selected schools • Gradually extend on need basis • Submit all to LMC approval Sanda Kaufman 4

  5. Training Areas • For the Intervention Team: • ADR principles and concerns • Design of intervention procedures/strategies • Preparation for intervention • Intervention • Program evaluation • Program maintenance • For Intervenors: • ADR principles and concerns • Intervention modes/models Sanda Kaufman 5

  6. ADR Principles and Concerns(1-2 workshops, with facilitated discussions) • Models – nature, goals, steps of • Fact-finding • Facilitation • Mediation • Concerns: • Neutrality • Confidentiality • Fairness • Sensitivity to issues of: • Gender and race • Power (when not in a peer situation) Sanda Kaufman 6

  7. Design, Preparation, Intervention (1-2 sessions, facilitated group work) • Design • School selection criteria • Composition of the I team for each school • Steps of intervention • Preparation for intervention • Information collection – fact-finding • Interviewing techniques • Protocol preparation • Intervention • Matching intervention mode to situation • Steps (various models) Sanda Kaufman 7

  8. Intervention Program Maintenance(1 session, facilitated group work) • Maintaining the team: • Refreshers • Exchanges of experience • Compensation • Replenishing the team: • Selecting team members • Rotating members in/out, exchanges of experience • Training of new members exchanges of experience Sanda Kaufman 8

  9. Program Evaluation(1 session, joint with “Maintenance”, facilitated group work) • Select criteria and measures for success • Monitor procedures, keeping records • Report to the Labor-Management Council • Share findings with the schools • Redesign adjustment procedures Sanda Kaufman 9

  10. Intervenors(workshops, refreshers, discussion groups) • Models • Fact finding • Mediation • Facilitation • Negotiation • Techniques and concerns • Preparation • Information collection (interviewing, listening) • Confidentiality • Neutrality • Power, gender, race Sanda Kaufman 10

  11. Program Success • Hinges on • satisfying individuals’ needs and interests • a close match with the situation specifics • a solid factual base • a balance between expectations and reality • leadership commitment • a sense of participation • A program should work despite human nature, not based on hopes of changing it. Sanda Kaufman

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