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LISTENING AND Q UESTIONING

This guide explores the essential skills of listening and questioning to foster strong team dialogue. It emphasizes active listening, creating a supportive climate, and building cooperative analysis. Key approaches include empathic listening, interactive questioning, and strategic turn-taking, helping teams to overcome barriers such as information overload and defensive norms. With practical tips for deep involvement and clear communication, this resource aims to improve the quality of interactions in teams, ensuring that all voices are heard and valued, especially in electronic meetings.

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LISTENING AND Q UESTIONING

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  1. LISTENING AND QUESTIONING Developing Team Dialogue

  2. Listening and Questioning in Teams • Creating Dialogue • Active Listening • 150 vs. 400 wpm • Creating Climates • Creating Cooperative Analysis • Listening • Questioning • Thinking together

  3. Foundations for Listening and Questioning • Building Team Norms • Take turns • Listen openly and supportively • Ask clarifying questions • Use questions supportively

  4. Foundations (cont’d.) • Breaking Barriers • Information overload • Defensive norms • Zeroing in • Stereotyping or labeling • Judging the speaker • Reacting to loaded words • Disinterest in the topic • Distracting others • Assuming interpretations or details • Faking listening

  5. Approaches to Listening and Questioning • Listening orientation focused on: • Speaker • Concern for conciseness or accuracy • Content of the message • Time • Above can happen concurrently

  6. Approaches (cont’d.) • Active Listening • Make a commitment to listen • Be ready physically • Screen out distractions • Focus listening to get main points and concepts • Organize and key information while listening • Analyze the information mentally

  7. Approaches (cont’d.) • Interactive Questioning • Test the reasoning and the evidence • Ask the questions that provide analysis • Probe for further information • Ask questions to help the speaker answer objectively • Listen to others’ questions • Know what you want to ask • Be specific • One question at a time • Seek analysis; don’t attack • Avoid loaded questions

  8. Approaches (cont’d.) • Empathic Listening and Questioning • Dialogic Listening and Questioning • Co-create meaning • Four features of dialogic listening • Deep involvement in the transaction • Dealing with present issues and concerns • “Ours vs. “yours” or “mine” • Open-ended and playful

  9. Approaches (cont’d.) • Conversational tips for sculpting meaning: • “Say more” • Run with the metaphor • Paraphrase plus • Build context

  10. Leadership in Listening and Questioning • Facilitating Listening and Turn-Taking • Strategic interrupting • Managing Distractions • Refocus on content • Time-outs • Describe and discuss the problem • Adaptation to Electronic Meetings

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