Next Generation HCDM April 16, 2003 E-Learning Brazil Conference Magna Session Bobby Yazdani President and COO

1. Next Generation HCDM April 16, 2003 E-Learning Brazil Conference Magna Session Bobby Yazdani President and COO

2. The world’s best organizationsare focused on the success of their people

3. New Business Strategy: HCDM Human Capital Development & Management is a new business strategy to improve organizational execution by implementing a management system to align,develop and manage people.

4. Today’s Discussion • Global Challenges • Organizational Execution • New Definition of HCDM • A Proven Solution • HCDM in practice today

5. Disruptive Economic and Market Forces Create Opportunity for HCDM Solutions • Globalization • Technological progress • Deregulation • Intense competition • Demographic change • Internet • Demanding customers and investors • Fragile customer loyalties • Frequency and complexity of interactions with customers, partners, and employees • Volatility and rapid change

6. HCDM is the strategy to increase Organizational Execution The only sustainable competitive advantage is the ability to execute faster and better

7. What Is “Organizational Execution?” • Execution is the combination of the enterprise management system and the integrated set of behaviors that organizations use to gain competitive advantage.

8. HCDM offers an integrated approach to Organizational Execution An enterprise management system that brings together: • Learning • Development • Goals & Objectives Management • Performance management • Collaboration • Talent management • Knowledge management • Ongoing analysis • — and links to the strategy and operations of the organization

9. Saba HCDM Solution Map Enterprise Learning Management Collaboration and Communication Knowledge Management Enterprise Performance Enterprise Analytics Learning Analytics Compliance Web Conferencing Goal Setting Content Management Chat/ IM Certification Content Publishing Development Planning Performance Analytics Communities of Practice Sales and Channel Readiness Content Creation Organizational Alignment Analytics Dashboard For Profit Training Threaded Discussion Content Integration Talent Management Connectors Subscriptions Content Repository Customer Education Q & A Competency Assessments Corporate University Standards Compliance Performance Tracking Data Warehousing Saba Enterprise Platform

10. HCDM is all about Results Business Goals Value Drivers Reduce Time to Market Revenue Increase Sales Productivity Increase Channel Productivity Acquire More Customers Faster Market Share Integrate M&A Faster, Better Reduce Operating Costs Cost Reduction Reduce Compliance Costs Avoid Missing Financial Goals Risk Reduction Avoid Loss of Competitive Position Avoid Being Out of Compliance

11. Challenge: Increasing sales and aligning the skills of disparate employees Solution: Saba Enterprise Learning to consolidate and track learning programs for operational staff Results Improving time to competence Reducing shipping schedules Increasing sales productivity Increasing Sales Productivity

12. Reducing Cost and Risk and Ensuring Quality • Challenge • World's leading medical technology company needed to demonstrate to FDA that required training has occurred • Risked billions of dollars in fines and losses without successful audits • Solution • Solve 21 CFR 11 & Section 508 problems; get Sales people back to work • Result • Medtronic compliance program has been validated as required by 21 CFR Part 11, eliminating shutdown risk • Sales can now start in 6 weeks, not 12 as before, increasing sales time by 50%

13. Market Share • Challenge • #1 U.S. maker of household products needed to create a global view of enterprise skill profile and consolidate learning globally • Solution • Saba Learning, Enterprise Edition powers RapidLEARN initiative delivering learning to P&G’s more than 100,000 employees in 80+ countries • Result • Consolidated multiple systems into one • Moved from less than 5% use of e-learning to over 25% • Expected to save $14M over the next 5 years (as of May 2001)

14. Increasing Revenue and Reducing Time to Market • Challenge • World's leading storage software company needed to deliver and manage training for 9,000 customers and partners and over 5,000 employees • Solution • Saba Learning, Enterprise Edition provides the ability to handle all forms of learning including ILT, WBT, and CD-ROM • Result • The flexibility to distribute learning content to many audiences in a variety of different delivery methods significantly reduced training costs

15. Increasing Revenue andMarket Share Challenge • Support VW Mexico’s e-business initiative by transforming classroom training to e-learning • Certifying personnel at 250 dealerships Solution • Saba Enterprise Learning to train employees in plant and dealerships throughout Mexico and track certifications Results • By ensuring channel certification, VWM can: • increase the readiness of its channel to sell new models • Improve customer service and satisfaction

16. Saba in Brazil

17. Improving Time to Market • Challenge • Banco Itaú needs to be competitive at a world-class level and needs to align and improve the skills of employees located in 3,000 disparate branches and across all operating companies • Solution • Saba Enterprise Learning to deliver e-learning and manage the development of 45,000 employees • Goals • Accelerate time to market of new products and services • Deliver consistent, quality service that increases customer satisfaction • Improve employee competencies to increase competitive advantage

18. Increasing Competitive Advantage • Challenge: • Petrobras seeks to transform corporate culture to improve shareholder value and enhance its global competitive position • Solution: • Saba Enterprise Learning for an initial deployment of 15,000 employees to transform corporate culture, ensure compliance, and align employees throughout disparate operating companies • Goals: • Increase employee productivity • Ensure safety compliance • Enhance competitive position

19. New Business Strategy: HCDM HCDM is a new business strategy to improve organizational execution by implementing a management system to align,develop and manage people.

20. Thank you www.saba.com