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Facet Phone – IP Telephony & Application Integration

FacetPhone is an award-winning IP-PBX solution designed for small to medium-sized businesses. It seamlessly integrates with desktop computers and sophisticated presence management, enabling efficient operations via voice over IP (VoIP). With features like computer telephony integration, unified messaging, and an intuitive graphical user interface, FacetPhone offers exceptional call management, voicemail handling, and enterprise instant messaging. Recognized for its state-of-the-art architecture, it operates on UNIX/Linux systems and supports a variety of telephony options, enhancing any business's communication strategies.

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Facet Phone – IP Telephony & Application Integration

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  1. FacetPhone – IP Telephony & Application Integration SCO Forum 2005

  2. FacetPhone – IP Telephony & Application Integration • IP-PBX for Small to Medium Size Businesses • Integration w/Desktop Computer • Presence Management • Computer Telephony Integration • VoIP • Technology Justified Financially? • Context – FacetPhone

  3. Overview • State-of-the-art On-premise IP-PBX Telephone System • “IP from the Ground Up” • Awarded Product of the Year by Internet Telephony Magazine (2004) & Best of Show at Internet Telephony Conference (2004)

  4. ArchitectureIndustry Standard Components • Servers – UNIX / Linux • Media Gateways • External • MGCP & SIP Protocols • Telephones • Standard Analog • IP Phones • Soft Phones • Desktop GUI – Java-based

  5. Hold Transfer Park Call Waiting Conference Voice Mail Auto Attendant Automatic Call Distribution CallerID Support Call Forwarding On-hold Messages Paging Telephone Functionality

  6. Telephone User Interface • Functionality Available from TUI • Dial • Answer • Hold (flash) • Transfer (#2) • Park (#3) • Pickup Parked Call (#4) • Conference (#5) • Paging (#6) • Voice Mail Management (*)

  7. Graphical User Interface • Any Desktop Device Supporting Java • MS Windows • Mac • SCO / UNIX / Linux • Supports All TUI Functionality, Plus: • Presence and Availability Management • Voice Mail with Unified Messaging • Call Recording / Call Monitoring / Barge In • Enterprise Instant Messaging • Visual Line Monitoring • Administration

  8. Presence & Availability Management (PAM) • Flexible Group / Departmental Definitions (i.e. sales, support, admin, company, etc.) • User Status Definitions (i.e. in meeting, out of town, on phone, at lunch, etc.) • Roaming Extensions • Call Forwarding

  9. Voice Mail & Unified Messaging • Access via TUI or GUI • VM Waiting Indicator Light on Phone • Secure Access with PIN • Multiple Greetings Based on User Status • Listen to Any Call (non-sequentially) • Visually Sort and Manage Messages from GUI • Add Text / Comments to Each Message Listing • Play Voice Mail on Phone or PC Speakers • Voice Mail Forwarded to Email Option • Voice Mail Notification via Email Option (including cell phone/pagers) • Voice Mail Distribution Lists • One-click Return Call Option

  10. Automated Attendant • Main Reception & Groups / Departments • Primary Reception or Overflow & Off Hours • Dial by Name • Dial by Extension • Dial by Group / Department • Informational

  11. Automatic Call Distribution • Automatic Call Routing to Next Available Agent in Group / Department • Call Queue Management When All Agents Busy • Caller Opt-Out of Queue Option • On-hold Messages • Visual Monitoring • Queue Threshold Management Alerts

  12. Computer Telephony Integration • FacetPhone Integration with Windows, Linux & UNIX Platforms • Dialing from Application • “Screen Pops” Based on CallerID Data • CTI with Windows Apps (TAPI) • Outlook (including SCO Office) • Goldmine • Act! • CTI with UNIX / Linux / Windows Apps (UTAPI) • Interactive Voice Response (IVR)

  13. UTAPI™Universal Telephone API • Provides Easy UNIX, Linux & Windows Application Access to FacetPhone System • Simple, Well Defined Protocol (from FacetCorp) • Dialing Phone Numbers • fp_dial Command • Retrieving CallerID or DNIS Data • fp_cid Command

  14. UTAPI™Universal Telephone API • Dialing • fp_dial –u username –n number • CID • fp_cid –u username • <number=9729859901><name=FACETCORP> • www.facetcorp.com/docs

  15. FacetWin Compatible • FacetWin Terminal Emulator Places Calls Through FacetPhone • No Application Program Changes Needed • Highlight and Right Click to Dial • Predefine Fixed Fields on Screen

  16. Enterprise Instant Messaging • Corporate Instant Messaging (Text Chat) • 2 or More Parties per Session • Excludes All Not on Corporate Network • Allows Quick Communication While on Phone • Less Intrusive Than Phone Call, Quicker Than Email

  17. VoIP • Internet Telephony Service Providers (ITSPs) – 358 According to Gecko Research • Vonage • AT&T • Quest • Sprint • Corporate LAN / WAN – FacetPhone

  18. Branch Office & Telecommuter Integration • Include Branch Office & Teleworkers in FacetPhone Corporate Phone System • Remote Teleworkers Become Part of Phone System As a Simple Extension • Complete Access to FacetPhone GUI and TUI • Requires: • Broadband Connections (voice over Internet), or Corporate WAN • VPN QoS Router at Remote and HQ Locations • FacetPhone Gateway at Remote Locations

  19. Branch Office & Telecommuter IntegrationRequirements for Good Voice Experience • Broadband Connections • G.711, G.726, G.729, G.723.1 • Low Loss - < 3% • Low Latency - < 200ms • Low Jitter - < 50ms • Quality of Service (QoS) – Everywhere Along the Route Where Competition w/Data • LLQ, PQ, Packet Fragmentation • Quality Metric – Mean Opinion Score

  20. Administration • User Controls • User Status • Voice Mail Greeting Settings • Unified Messaging Directives • Manager Controls • Users • Groups • Lines • Stations • Gateways • Display Authorization Level

  21. Call Detail Recording • Records All Call Transaction Details • Simple Flat Text File • Accessible from Any Application, Including Excel • Web Interface for Ad-hoc Reports

  22. Value PropositionWhy Buy IP Telephony? • Presence Management • Graphical User Interface • Unified Messaging • Other Cool Features! • Manufacturer Reputation • Return on Investment

  23. Return on Investment • VoIP – Intra-company Long Distance • Moves, Adds & Changes • Conference Bridging • Voice Mail Communications • Visual Voice Mail • Notification • Forwarding • Call Forwarding • Enterprise Instant Messaging

  24. Return on Investment • Computer Telephony Integration • Automatic Call Distribution & Call Center Features • Interactive Voice Response • Teleworker Integration • Integration of Calls with Customer Database • Reporting Benefits

  25. Return on InvestmentSample Small Business IP-PBX Return on Investment

  26. Benefit Summary

  27. FacetCorp Contact Information FacetCorp 1820 Preston Park Blvd Suite 1000 Plano, TX 75093 877.FacetGo (877.322.3846) info@facetcorp.com www.facetcorp.com/facetphone

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