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Exploring the Managed Heart

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Exploring the Managed Heart. By Arlie Hochshild. What does it mean for the laborer to be alienated from his or her labor?. To see it as external to – “other than” – his or her self. To see it as contrary to his or her own self-interest. To experience it as dehumanizing.

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Exploring the Managed Heart

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  1. Exploring the Managed Heart By Arlie Hochshild

  2. What does it mean for the laborer to be alienated from his or her labor? • To see it as external to – “other than” – his or her self. • To see it as contrary to his or her own self-interest. • To experience it as dehumanizing. • To experience it as demeaning.

  3. Is there alienated labor in service jobs? • Hochschild says, “Yes.” • The alienation is different than with manufacturing jobs • There is a blurring of our private and public selves. • In the extreme, our labor alienates us from ourselves.

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