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DISCcert The DISC Certification Experts Presents Communication Strategies Using DISC

DISCcert The DISC Certification Experts Presents Communication Strategies Using DISC. San Diego, California. Purpose for Today. Purpose Process Payoff. DISC FYI …. Behavioral Styles Focus is on external, observable behaviors measured by one’s openness & directness.

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DISCcert The DISC Certification Experts Presents Communication Strategies Using DISC

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  1. DISCcert The DISC Certification Experts Presents Communication Strategies Using DISC San Diego, California

  2. Purpose for Today Purpose Process Payoff

  3. DISC FYI … • Behavioral Styles • Focus is on external, observable behaviors measured by one’s openness & directness. • How to use this Report • Part 1: Understanding your own personal style • Part 2: Action Plans for interaction

  4. Trick Question . . . • If you go to Italy, it would be wise to try and speak which language? • Increase Receptivity! • Don’t want to be the UGLY American!

  5. Visiting Four Countries • Before visiting other countries, learn basic words & actions. • Positive descriptors about each profession? • Your native language (or style) remains your most familiar language. ominant nteractive teady ompliant Professor Coach Scientist Athlete

  6. Please Write the Following on Page 5 Adapting Style Graph I Snapshot of One Workday Natural Style Graph II Real You – 24/7 At Work or Home Styles Assessment NOT Skill Assessment Energy Line

  7. STYLE - High D - Problem Solver (Quick) I S C High Intensity = Problem Solve NOW! (FYI… May rush into decision making.) Energy Line = Determines Preference in Asserting. Low Intensity = Process First, then Solve Problem Strong “D” – your example?

  8. STYLE - Low D – Problem Solver (Cautious) I S C • Thinks before deciding on a solution • Prefers to reflect before selecting a conlusion. • Priority is to first gather information, then determine best options. • Can develop SKILL to make quick decisions if needed. High Intensity = Problem Solve Now Energy Line = Determines Preference in Asserting. Low Intensity = Process First, then Solve Problem

  9. STYLE - High I – People (Expressive) High Intensity = Gets energized around people (FYI … Enthusiasm can overpower.) D S C Energy Line = Determines preference in Influencing. Low Intensity = Prefers Calm Interactions Strong “I” - your example ?

  10. STYLE - Low I – People ( Reserved) D S C • Prefers to be behind the scenes, not center stage. • Approaches interactions in a more reserved manner. • More apt to observe before engaging in conversation with someone new. • Can learn SKILL to be outspoken, speak in front of groups. High Intensity = Get energized around people Energy Line = Determines preference in Influencing. Low Intensity = Prefers calm interactions

  11. D I C Low Intensity = Spontaneous STYLE - High S – Plan (Methodical) High Intensity = Orderly plans. Supportive. (Fyi … May want to keep Things status quo.) Energy Line = Determines preference In Planning. Strong “S” - your example?

  12. STYLE - Low S – Plan (Spontaneous) D I C High Intensity = Orderly plans. Supportive. • May have a plan and then quickly changes to a whole new approach. • If project is not fun or exciting, may generate new strategies to get themselves motivated. • Prefers others do the planning. • Can develop SKILL to be organized and follow timelines. Energy Line = Determines preference In Planning. Low Intensity = Prefers to be pontaneous, brainstorm lots of ideas.

  13. D I S . STYLE - High C – Procedures ( Accuracy) High Intensity = Analyzes, prefers procedures. (Fyi … Can get stuck in details.) Energy Line = Determines preference to doing details, Low Intensity = Big Picture. Conceptual. Strong “C” - your example?

  14. STYLE - Low C – Procedures ( Sees Possibilities) D I S • Changes the rules if they don’t seem to fit the situation. • Independent. • Has a “Can Do” attitude. • Results don’t always have to be 100%. High Intensity = Analyzes, prefers procedures. Energy Line = Determines preference to doing details, Low Intensity = Big Picture. Conceptual. • Can learn the SKILL of doing accurate paperwork.

  15. Graph II - Participants

  16. Based on Graph II - Overview of Styles Participants 16

  17. Graphs I & II - Similar Adapting Style Graph I Natural Style Graph II • If both Adapting Style & Natural Style are similar: • You tend to use same behavioral traits across environments. • Work feels inline with how you would like to be communicating. = Page 5 of your report

  18. = Graphs I & II - Different Adapting Style Graph I Natural Style Graph II • If Adapting Style is significantly different than Natural Style: • Going out of comfort zone (style) to get job done. • Shows flexibility. • If prolonged, can cause stress. • Helpful – recall what responsibilities you were carrying out the day you took the DISC. Page 5 of your report

  19. Comparing DISC Graph II with I Adapting Style Graph I Natural Style Graph II

  20. Comparing DISC Graph II with I Comparing Graph II “Real You” with Graph I “Snapshot of 1 Day at Work” 20

  21. Start with Graph II Start with Graph II and yellow marker. Example: D is a little below Energy Line. Worksheet: Under “D”, the word “Calculating” is in similar location. 21

  22. Continue process with I, S, C Example: I is at top of Graph II. “Animated”is yellow. S is in middle of 5. “Patient”is yellow. C is below the 2. “Arbitrary” is yellow. Then connect yellow. 22

  23. Now, do process with Graph I with different color marker D towards top of 2. “Indirect”is blue. I a little below top of 6. “Inspiring”is blue. S is bottom of 1. “Risk-taker” is blue. C is bottom of 1. “Big-Picture” is blue. 23

  24. Graph Gap Analysis – Provides Insights Instructions – Example: Start with Graph II, yellow under D. D is at “Calculating.” On the Graph I, blue under D. D is at “Indirect.” Count words in between,with yellow as benchmark. Example: Blue word is 3 words below Yellow word. Write down “3” at bottom of page- Next to “D Goes Down.” 24

  25. Strengths • ominant • Asks questions that challenge tradition • Works quickly to resolve issues I • nteractive • Brings a sense of enthusiasm • Easily negotiates conflicts between teams • ompliant • Clarifies complex issues • Demonstrates technical expertise • teady • Excels at calming disagreements • Looks for different approaches 25

  26. Motivators I • ominant • Authority equal to responsibility • Opportunities to express ideas and opinions • nteractive • Recognition for skills and insights • Power to control own career path • ompliant • Tasks completed right first time • Projects highly specialized • teady • Sincerity from groups and peers • Sufficient time to adjust to change 26

  27. Communication Tips • ominant • Get to the point quickly; Don’t ramble • Be prepared to handle some objections I • nteractive • Be engaging and fast-paced • Provide immediate incentives for them • ompliant • Present ideas logically • List pros and cons of suggestions you make • teady • Be candid, open and patient • Provide assurance on their input and suggestions 27

  28. Style Summary Page 12 of Your Report

  29. Reinforces Action Steps Page 23 of Your Report

  30. Learn on Your Four Country Visits? What Actions Will You Take? I ominant nteractive teady ompliant Scientist Professor Coach Athlete

  31. Thank You for Coming! Bonnie Burn Master DISC Trainer & Author

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