Converting Behavior to Business: Clicktale Solution Overview – Toms September 17, 2014 Derek Francis, Director of West Coast Sales Shai Tamari, Director of Field Engineering, North America
What we will see today • Introduction to ClickTale • Solution Overview • Customer Case Studies • Key Integrations / Differentiators • Questions ?
Who is ClickTale ? • The LEADER in Enterprise Class SaaS Digital Customer Experience (DCX) Solutions • Enterprise-Scale SaaS • Over 1,000 Global Customers • Ability to replay 100% of your customer visits on all your digital properties • Founded in 2006 • 200+ Employees • Global Company • NA Sales & Services HQ in New York City • Specialized Professional Services • Consulting Team that Provides Ongoing Proactive Support Post Implementation • Fast Growing • Recognized on Deloitte Fast 500 in 2013 • Unchallenged leader in Behavior Analytics
Every Day Our Customers Convert Visitor’s Behavior into Business with ClickTale…. Telco Media E-commerce Technology Finance / Insurance Entertainment Key Customer Verticals
BUSINESS THE eBusiness Ecosystem:How do YOU measure your Customer’s Experience today ? Funnel Reports Business Trends CUSTOMER SERVICE DESIGN A/B Testing Web Analytics A/B Voice of customer Customer Information Personalization f Social media UX Usability
Increasing Conversion Rates The North Face increased conversion rates from shopping cart to order completion by 62% with a combination of Heatmaps, Conversion Funnels and drill-down to Session Replay. Go to Challenges>
Walmart - Registration 32% Increase in Conversion Rate Hover and click to watch session playback
ImproveMobileEngagement Continued to Checkout Didn’t continue to Checkout A leading US retailer was able to identify mobile challenges that caused a drop in conversion.
Integrations and Optimization Ecosystem Analytics Voice of Customer A/B Testing EmailMarketing CMS E-commerce Blogging Tag Management
Typical Benefits • 4.5%+ increase in site conversion rates. • 1%+ improvement in customer retention rates from better site experience. • 0.5%+ improvement in average order value from better customer experience. • 60%+ reduction in IT and development costs associated with problem reproduction and resolution. • 10%+ reduction in IT and development costs associated with better prioritization of site projects and project avoidance.
Derek Francis Director of West Coast Sales Tel. 630-697-5417 Email: email@example.com Shai Tamari Director of Field Engineering, North America Tel. +054-266-2044 Email: firstname.lastname@example.org