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Enhancing Communication through Active Listening and Empathy

This guide explores essential listening techniques for effective communication, emphasizing the belief in individuals' ability for self-insight and problem-solving. Key concepts include understanding personal perspectives, showing empathy, being real and open as a coach, and focusing on specific details. The reflective technique clarifies and restates what has been said to deepen understanding and reassurance. By prioritizing listening over talking, you can respond to personal needs, understand emotions, and foster a supportive environment for others to articulate their thoughts.

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Enhancing Communication through Active Listening and Empathy

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  1. Listening Orientation • Belief that person has capacity for self-insight and problem solving“how does this person see themselves and their situation”? • Empathy – understanding others’ thoughts and feelings • Realness – openness and frankness on part of coach • Concreteness – focussing on specifics and not generalities • Deviate – if required, ask for an opinion

  2. Reflective Technique • Technique for clarifying and re-stating what a person has said: • Increases the listener’s understanding of the other person • Helps others clarify their thoughts • Reassures others that listener has heard • Principles • More listening than talking • Responding to what is personal and not impersonal • Restating and clarifying what the other has said • Trying to understand feelings and not just facts • Working to understand others’ frame of reference • Responding with empathy.

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