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Student Universal Support Ireland

Mature Students Presentation Trinity College 25 July 2013. Student Universal Support Ireland. Improvements in Online and Assessment Systems Online Grant Renewal system for existing students

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Student Universal Support Ireland

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  1. MatureStudents Presentation Trinity College 25 July 2013 Student Universal Support Ireland

  2. Improvements in Online and Assessment Systems • Online Grant Renewal system for existing students • Reduction in documents required from applicants as result of direct access to information from the following government bodies and agencies • GRO – General Registration Office • Revenue Commissioners • Department of Social Protection • Department of Education • CAO 2013/2014 Developments

  3. Publish service timelines for applicants • New Online Applications – closing date 1st August 2013 • Fixed dates for returning Documents- 3 weeks • All supported with structured email reminders to applicants • Dedicated www.susi.ie website • A self service tracker system for applicants launch of self service Application Tracker with both web and smart phone access 2013/2014 Developments

  4. Continue to work towards launching the online application system earlier each year • Online Applications for both renewals and new applicants for 2013/2014 is 4 weeks earlier than last year • Expand the content of standard correspondence templates to applicants • Our main letter templates reworked with more detail 2013/2014 Developments

  5. Segregate applications to specialised sections to cover self employment etc. • Special teams to assess Self Employed, Post Graduates and students studying abroad/EU students studying in Ireland • Improve training and scripts for the SUSI support desk • New training for SUSI support staff and increased monitoring of quality of information being provided by email/telephone to applicants • Collect key data from applicants earlier in the process • Links to CAO to identify course/college acceptances • Earlier collection of Bank Details 2013/2014 Developments

  6. Total Applications - 48,000 • Awarded - 22,000 • Total Document Packs Issued - 17,000 • Awaiting assessment - 9,000 • Document Packs returned- 4.401 Current Statistics 2013/2014

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