moriah
Uploaded by
8 SLIDES
200 VUES
90LIKES

Student Universal Support Ireland

DESCRIPTION

Mature Students Presentation Trinity College 25 July 2013. Student Universal Support Ireland. Improvements in Online and Assessment Systems Online Grant Renewal system for existing students

1 / 8

Télécharger la présentation

Student Universal Support Ireland

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MatureStudents Presentation Trinity College 25 July 2013 Student Universal Support Ireland

  2. Improvements in Online and Assessment Systems • Online Grant Renewal system for existing students • Reduction in documents required from applicants as result of direct access to information from the following government bodies and agencies • GRO – General Registration Office • Revenue Commissioners • Department of Social Protection • Department of Education • CAO 2013/2014 Developments

  3. Publish service timelines for applicants • New Online Applications – closing date 1st August 2013 • Fixed dates for returning Documents- 3 weeks • All supported with structured email reminders to applicants • Dedicated www.susi.ie website • A self service tracker system for applicants launch of self service Application Tracker with both web and smart phone access 2013/2014 Developments

  4. Continue to work towards launching the online application system earlier each year • Online Applications for both renewals and new applicants for 2013/2014 is 4 weeks earlier than last year • Expand the content of standard correspondence templates to applicants • Our main letter templates reworked with more detail 2013/2014 Developments

  5. Segregate applications to specialised sections to cover self employment etc. • Special teams to assess Self Employed, Post Graduates and students studying abroad/EU students studying in Ireland • Improve training and scripts for the SUSI support desk • New training for SUSI support staff and increased monitoring of quality of information being provided by email/telephone to applicants • Collect key data from applicants earlier in the process • Links to CAO to identify course/college acceptances • Earlier collection of Bank Details 2013/2014 Developments

  6. Total Applications - 48,000 • Awarded - 22,000 • Total Document Packs Issued - 17,000 • Awaiting assessment - 9,000 • Document Packs returned- 4.401 Current Statistics 2013/2014

More Related