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Enhancing Competitive Intelligence Through Effective Knowledge Management Solutions

This document discusses an advanced knowledge management solution focusing on monitoring competitive and market intelligence. It emphasizes the need for continuous awareness and interpretation of external environment changes, providing early warnings about potential disruptive events. The approach involves a structured workflow—Collect, Organize, Analyze, Deliver—utilizing various information sources like RSS, Scopus, Twitter, and LinkedIn. The benefits of this monitoring system include improved decision-making, enhanced KM productivity, and a platform that fosters discussion and innovation across diverse vertical markets.

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Enhancing Competitive Intelligence Through Effective Knowledge Management Solutions

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  1. Monitoring Competitive & Market Intelligence A Knowledge Management Solution Jean Archambeault, David Li Tang Knowledge Management 15 October 2013, Ottawa

  2. Needs and targets • Continuous awareness and contextualized interpretation of changes in the external environment • Early warnings and anticipative identification of events that may impact or disrupt strategies, activities and projects

  3. Meeting the needs of diverse vertical markets

  4. AMI EI In a nutshell • Complete and structured workflowCollect  Organize  Analyze  Deliver • RSS, Scopus, Twitter, LinkedIn … • Granular user rights management • Versatile representation and delivery layers 5

  5. In-focus dashboard 1 2

  6. Benefits for KM monitoring activities • Derive intelligence from multiple sources • Screen and stream information continuously • Support decisions by sense making • Enhance KM productivity • A platform to stimulate thinking and discussion

  7. Thank you! Jean Archambeault KM Lead Jean.Archambeault@nrc-cnrc.gc.ca David Li Tang Service Development Officer David.Tang@nrc-cnrc.gc.ca 10

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