1. BTI Communications Group, Ltd. Capabilities Presentation Doug Lambert – GM Six Sigma / ITIL / Prince 2 March 14, 2013 CONFIDENTIAL

2. Market drivers Profitable growth Globalisation Social imperatives Dynamic business Hyper-competition Flexibility Flexibility Flexibility Flexibility Innovative Innovative Innovative Innovation Customer centric Customer centricity Customer centric Six Business Qualities Core Core Collaboration Sustainability Risk resilience Enabling Propositions Operational Efficiency Contact CentreEfficiency UnifiedCommunications Secure Networking + Others The story/overview Digital Networked Economy Businesses need Big Thinking to thrive in the 21st Century BTII understands the business issues BTI has a distinct point of view as to how to tackle the issues BTI has the propositions to convert that point of view into business deliverables

3. BTI Hosted Data Center BTI GlobalViewTM Data Center Network Operation Center 247F Help Desk (24 x 7 x FOREVER) Hands-on Cage Support Executive/Sales Office Provide Borderless Networks throughHosted - Exchange - VoIP - Disaster Recovery - Collaboration / Telepresence - Virtualization - Cage / Rack / 2U i/o data centers is to all other data centers what XBOX is to PONG

4. Unified Communications Management Services • Service Desk: • Reactive Remote Network Support • Help Desk • Technician Dispatching • Emergency Support GlobalView • Proactive Management and Monitoring: • Included Network Support (Unified Communications, Wireless LAN, LAN, VPN, Mission Critical UC Servers) • Monitoring devices and applications for performance, capacity and traffic thresholds, connectivity, and services. • Firewall / VPN administration • Available Business Continuity Plan Administration • Additional Value Added: • Free Move/Add/Change projects • Free network reporting • Free training (admin and user)

5. BTI Customers Summit Cold Storage, Inc. CONFIDENTIAL

6. “Borderless Talking Points” GOLD • IP Communications Platforms • ShoreTel • Mitel • Cisco • Mobility • Advanced Applications • Servers/Gateways • UM/UC/PM • CRM Integration • iPad/iTouch Wireless and CRM Integration • IVR • Logging/Recording • Voice and Data Network Design • LAN/WAN (Routers, Switches, Firewalls, Filters) • Wireless Voice/Data Networks • Servers, Workstations, Virtualization • Disaster Recovery Solutions and Professional Services • Mobility, Collaboration, Telepresence and Social Networking • Audio, Web, Video Conferencing • Desktop sharing • Corporate Social Software • Network/Carrier Services • Local / Long Distance PRI/SIP • Internet • Multi-Point Data Solutions

7. BTI Communications – Bringing it all together! Higher Quality & Improved User Experience ProactiveMonitoring Call Management Help Desk w/ Break/Fix

8. Why BTI – Experience and Expertise • BTI provides you expertise in Voice hardware, Data equipment, Local and Wide area network, traditional and IP voice connectivity to the PSTN and the invaluable experience of interoperating all of these technologies. • As a Premier Cisco, Mitel and ShoreTel Champion Partner, BTI has the experience, technical certifications and proven Customer Satisfaction Record to deliver Superior Solutions. • As an Inter-Tel (now Mitel) dealer for almost 15 years we are experts in traditional voice and VoIP technologies. • BTI has certified technicians that have worked on the Inter-Tel/Mitel platform for more than 12+ years. • Our help desk can support remote changes, service troubleshooting and end user training on all of our products/applications as well as desktop support, End-Point Security… the list goes on and on.

9. Why BTI – Managed Service Approach • Why pay to make an equipment acquisition, pay to make changes and pay to get service? • BTI has developed a complete managed service program that allows you to make one monthly payment that includes: • Equipment acquisition • LAN/WAN Network Assessments for VoIP preparedness • Ongoing system support and maintenance • System Software Upgrades • Remote programming changes • Proactive system alarm monitoring • Proactive and reactive remediation services • Monitoring tools on IP-PBX that can grow to routers, servers, etc across the Enterprise • SLAs associated to service requirements

10. Dedicated Project Team Client advocate Key contact Technical design feature & functionality Represents the end user Manages all comms material Responsible for hardware installation Single support contact Service QA & escalations Ensures data integrity requirements Maps billing requirements

11. Implementation Process Define Requirements Brief Teams & Build Plans Approve All Project Plans Execute (revise as need) Launcha • Customer intent to “buy” • Identify project requirements • Document the Scope of Work (SoW) • Identify BTI and customer project teams • Begin contract • Next Stage Req: Approved SoW • The “Kick-off” meeting • Review SoW: address any outstanding issues • BTI Implement Manager takes lead • Write Business Requirements Document and Project Plan • Next Stage Req: Sent to Client BRD and PP • Final document-ation and client approval of TRD and PP • Proj. Governance established: • - daily/weekly • status meetings • - risk register • - issues log • - status reports • - change mgmt • requirements • Next Stage Req: Client approval of all plans • Proj. team move into “execution” • Key owners: Infrastructure, Telecom, Data Quality, Operations, Billing, Portfolio, User Adoption & Education • Internal training & testing • Next Stage Req: Client approval of all tactical elements and final “go/no go” decision • Service Live! • End user communications and training begins • Post-launch review with customer (30-60 post-launch)

12. End User Communications Lifecycle Pre-Launch Days 1-90 Days 90+……………………………………………………….. Define Welcome Remind Thank Elicit Feedback • Campaign Objectives • Target Group(s) • Key Messages • Creative Elements • Branding & Corporate Guidelines • Key Timing • Approval Process • Announcement • Welcome Email • Welcome Kit (User guide, Wallet card, letter) • Website (Overview, Account Setup, FAQs, etc.) • Training (Virtual Webinars, Online Tutorials) • Awareness Days • Quick Reference Guides • Non and Lapsed User Emails • “Education” Emails (i.e. Fraud, Q&A) • Outbound Calling Campaigns • Reminder Emails • Awareness Builders • Product Upgrade Email • New Solutions Emails and Call Campaigns • First Time User “Thank You” • Thank You Program After Year One • Customer Satisfaction Surveys

13. BTI Adoption & Education Program Adoption & Training Welcome Services On-Going Education Creative Services Differentiate Introduce Service, Educate Personalized welcome Thank, Educate & Ensure Satisfaction Ultimate End-User Relationship